Why Customer Service is Key to a Successful Company

Everybody knows that providing excellent customer service is the most important part of any business and without it you won’t get far. Today we discuss the importance of receiving feedback from your customers and how compliments and criticisms will make your company stronger.

There are many factors to improving your business, but arguably one of the most important is feedback. Both good and bad can dramatically help improve business strategies, campaigns and motivations.

Here at Sheridan Lifts, we take our feedback seriously and always encourage our customers to enlighten us with their experience with us so we can know exactly where to improve with our customer service as well as so we can give ourselves a pat on the back when we know we are excelling in something. We strive to assure our services are the best they can be as we know that the quality of our lifts and the maintenance of them contribute to our clients’ own customer service.

Rather than focus on the negatives this Wednesday, we thought we would give ourselves some Wednesday motivation to keep us going on this humid week, to remind ourselves why we work harder with every new day and to inform you what a lift company should offer .

We pride ourselves on our affordable prices for quality lifts as well as our great service. We also put time-management at the top of our list when providing the kind of customer service we ourselves would like to experience. We are happy to hear our customer Mosscare Housing agrees that we are doing exactly what we intended to:

“We are delighted at the performance of Sheridan Lifts Limited, both projects were undertaken professionally on budget and within programme.”

Another lovely piece of feedback to hear came from Jeff Pike of Pinproperty:

“Sheridan’s have assisted and developed projects with us from design stage right up to the final stages and still service their installations amongst other lifts already on our portfolio to date”

As well as customer service, we offer upgrades for outdated lifts with the latest modern lift installations and warranties for each and every one of our customers. Feedback like these two are extremely important in helping us drive our business further and further, so here is a thank you to our loyal customers and future ones too!

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