REVIEW: American Airlines Arrivals Lounge (LHR)
Catering more towards fresh arrivals and people arriving for business, the lounge is only open from 5am — 3:30pm. Complimentary amenities include: shower suites, pressing service, full breakfast and lunch buffet along with a la carte options, and wi-fi & business center.
I had just arrived on an AA Business class flight from JFK where onboard, I was given an invitation with map and directions to the lounge. It was not hard to find and you can actually get there quicker by making a sharp right when you exit customs and cut through the area instead of going around like the map suggests.
You also have access if you arrive on a Oneworld premium flight, though you will probably arrive in a different terminal and not worth making the trek for. If you didn’t fly premium, you can enter the Arrivals Lounge with elite status: AAdvantage Executive Platinum or ConciergeKey; Oneworld Emerald; British Airways Premier.
Design & Comfort
When I arrived, it wasn’t busy at all and never got that busy — at some points, I had the space to myself, which felt a bit awkward. People came in and out but nobody stayed too long given its nature as an arrivals lounge. Most of the seating is table seating for meals and such but there is a couch in the center.
The lounge is decently sized, with two smaller room areas — one more for dining, and the other more as a business center. A majority of the space is used for the TWENTY-NINE shower suites, which I will detail more below.
The buffet had hot and cold options. The cold section had cold cuts, salad bar, sandwiches, pastries, fruit, toast, cereal, juices. The hot section had beef, carrots, mushrooms, eggs, tomatoes.
From the a la carte menu, I ordered the Eggs Benedict. It came out pretty promptly. The hollandaise was a bit too tangy and sweet for my taste, and the muffin itself was too soft and fell apart easily. The dish as a whole didn’t have much texture, which was unpleasant to eat. If I were hungrier or in hindsight, I would’ve tried the Smoked Salmon Tartine or the Avocado Toast.
My favorite offering from this lounge was the cute single-serve bottles of Mini Moët champagne, which I used to make a mimosa. If I hadn’t just arrived and been on hangover #3, I would’ve had a lot more.
Bathroom & Shower
I was very surprised that there are 29 showers but I guess during peak times for the earlier flights, they probably get to that capacity especially with the time it takes to clean. The space is kind of maze-like but it is in further away from the main lounge area so you won’t hear or see any of that foot traffic.
Within each shower suite, there’s a toilet, hairdryer, vanity mirror, three sizes of towels, C.O. Bigelow amenities, mouthwash, q-tips, and cotton balls. Interestingly, there’s a vault door compartment for complimentary pressing service while you shower and refresh. However because of that, you can hear quite a bit of sound from outside. Throughout my time there, I could hear a lot of vacuuming and talking, and it was quite loud. Definitely not a place to relax and geared more towards a quick morning refresh after flights and before meetings.
If you are or aren’t in a rush, this is a nice, clean, and quiet place after a flight to have a quick bite and shower, check some emails, or do a little work. The food options I tried weren’t the best but I think some of the other options could be better.