Red and Yellow Strategy
Gen AI Creates More Work For Employees Than It Takes Away
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In a recent study by the Upwork Institute, 2500 global C-suite executives, full-time employees, and freelancers in the U.S., UK, Australia, and Canada were surveyed about AI and its impact on productivity and efficiency.
Key outcomes:
[1] 81% of global C-suite leaders acknowledge they have increased demands on workers in the past year.
[2] Leaders have high hopes that generative AI will help boost productivity, as 96% of C-suite leaders say they expect the use of AI tools to increase their company’s overall productivity levels. Already, 39% of companies in the study are mandating the use of AI tools, with an additional 46% encouraging their use.
[3] However, this new technology has not yet fully delivered on this productivity promise: Nearly half (47%) of employees using AI say they have no idea how to achieve the productivity gains their employers expect, and 77% say these tools have actually decreased their productivity and added to their workload.
[4] About 40% say that they’re having to spend more time reviewing or moderating AI-generated content, and 21% are being asked to do more work because their managers believe AI let’s them “do more.”
[5] 38% of employees report being overwhelmed by having to use AI to do their jobs.
Bosses believe that a technology will increase their subordinates’ productivity because they have no idea what the subordinates do, and how.
Don’t you have a sense of deja vu? Haven’t you seen something similar ten or twenty years ago?
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Read also: Strategic Roots: Why Goal Trees Fall Short and Processes Matter
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