Show empathy and satisfy your customers through targeted messages

Provide premium support through a fast response time and efficiently shared knowledge

Know your customers and which information they need

1 DIRECT

Instead of using various channels, such as Facebook, Zendesk, and emails on their own, every message can be organized in a single system. In Intercom articles from the Helpdesk are suggested automatically, which helps to resolve and answer every question as fast as possible. An integrated live chat function on the website engages the user to get directly in personal contact with employees. Other than searching for support on various web pages, Intercom is making asking for help simpler than writing an email.

2 PERSONAL

Of course, it can be challenging to organize various incoming messages and to know the needs of every single customer. Thus, building long time relationships, gather feedback and offer targeted information doesn’t only reflect the communication of the company, but also improves its professional image. Receiving ratings and evaluating satisfaction scores helps to control and improve the service quality of employees.

In order to offer world-class support and help customers to understand and love your product, their current relationship to your business is of essential value. Intercom helps to organize and assign conversations, while the information about users is automatically and instantly visible for employees. Messages can be targeted to specific audiences, which allows companies to avoid an overload of messages and helps to address individuals more efficiently. Showing empathy and knowing the customers interest helps to increase the overall customer satisfaction.

“Our customers became more loyal to us, as we began to respond quickly to their questions” -Leanna W. (IT Consultant at Workbridge Associates)

3 INNOVATIVE

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The possibility to evaluate and monitor incoming messages and their response time helps to improve the workflow. Through statistics and analyses of the customers behaviour, messages can be targeted to those people who are only interested in specific parts of system or product.

Intercom also provides knowledge about the device, browser- as well as product knowledge of the customer. If you want to sent an update to windows-user only, who in addition bought only one special product of yours, you can set rules with one click now. Intercom helps you to improve and control your business. Have less of a hassle, but work faster and more efficient.