Since the pandemic, many CABs have switched from mainly giving face-to-face advice to mainly giving remote advice. When giving advice remotely, getting documents signed (especially 3rd party mandates) is a persistent pain. Some CABs use Signable or similar software. Could this be rolled out across the network?
We are exploring what the best solution would be. Are there any unusual wrinkles in the ways that a CAB might use this software? As such, we’d like to hear more about how you deal with getting documents signed. If you have 2 minutes, we’d love your thoughts in this survey.
Currently we [get documents signed] by post, or get people to drop forms at the office if they live nearby. It can take a week or more.” — Michelle Burke, Parkhead
Note: document signing emerged as a priority from the Service Improvement Prioritisation planning process. Here are the other ideas in that plan.
