Unlock honest feedback from your employees with this one word

Consider using this one word in your next one on one meeting…

Claire Lew
Mar 8, 2017 · 2 min read
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A few years ago, a CEO told me how she was struggling to get honest feedback from her board.

No one seemed willing to be critical or give her pointers on things she could improve. After every board meeting, she would turn to them and ask directly:

“What feedback does anyone have for me?”

She’d hear crickets. Every single time.

No one would speak up. Even though they were board memberspeople who are supposed to hold accountable as the CEO of the company — they shied away from offering their honest input.

This was so perplexing to the CEO. She felt like she was being very clear with what she wanted… Why weren’t they just giving her the feedback she was asking for?

One day, she decided to try something different.

Instead of asking, “What feedback does anyone have for me?”… she asked this:

“What advice does anyone have for me?”

All of sudden, everyone started weighing in. “” and “” and “

The word “advice” unlocked all the honest feedback that CEO needed.

Why? The word “feedback’” carries a lot of baggage. To some, they automatically associate it with a “critique” or something negative. It can seem scary and formal.

But “advice” is a much more welcoming word. Advice is about lending someone a hand. When someone gives you advice, they’re just looking out for you.

And when you ask for advice, it’s an invitation. You’re signaling that another person has expertise or knowledge that you find interesting and valuable. That person is often flattered you even asked for advice in the first place.

Who doesn’t love to give advice? :-)

The next time you’d like to get honest feedback, try asking for advice instead. Notice how much more people open up to you. See how swapping that one word makes a difference.



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❤️ 😊

Signal v. Noise

Strong opinions and shared thoughts on design, business…

Claire Lew

Written by

CEO of Know Your Team (http://knowyourteam.com). My life’s mission is to help people become happier at work.

Signal v. Noise

Strong opinions and shared thoughts on design, business, and technology. Since 1999. Work together the easy way with our all-new version 3 at https://basecamp.com

Claire Lew

Written by

CEO of Know Your Team (http://knowyourteam.com). My life’s mission is to help people become happier at work.

Signal v. Noise

Strong opinions and shared thoughts on design, business, and technology. Since 1999. Work together the easy way with our all-new version 3 at https://basecamp.com

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