€6.1M Round for Customer Experience Management Platform zenloop
● New funding will be used for expansion of the product, the team and the experience management community
● Investors include signals VC as lead investor, with existing investors Nauta Capital, and Piton Capital also joining
● New investment increases total funding of zenloop to more than €11M
June 16, 2020 (BERLIN)– zenloop, an integrated experience management platform, today announced a financing round of 6.1 million euros led by signals Venture Capital, the enterprise tech VC from Berlin. Nauta Capital and Piton Capital each contributed to the round as existing investors.
Including the most recent financing round in early 2019, the total funding of zenloop now amounts to more than 11 million euros. After the capital from the last round was successfully used to expand the platform for various industries and for internationalization, the new funds will also be leveraged to step-up product development. Due to strong growth, the team will be extended in all departments. Additionally, zenloop plans to further expand the CX1 Conference and thus the experience management community.
“We are very happy about the trust that our investors place in us,” says Björn Kolbmüller, co-founder and managing director of zenloop. “After having expanded our product last year from a customer experience solution for e-commerce to a holistic experience management platform for all industries and having more than tripled our customer base, we are pleased to build on this success with the newly acquired capital.”
“The experience market continues to grow rapidly despite the crisis the world is facing at the moment,” adds Paul Schwarzenholz, co-founder and managing director. “More and more companies in all industries are realizing that in a digitized world, customer centricity is key. With our fully comprehensive XM platform, we have convinced numerous traditional enterprise customers such as Douglas, Peek & Cloppenburg, and Tom Tailor of our value and have expanded our leadership in the DACH market. The positive feedback from our customers shows that we create real, measurable added value for them –something the entire team is very proud of.”
“zenloop combines three important things,” says Marcus Polke, Partner at Signals Venture Capital. “An outstanding, experienced team, a super flexible, API-first platform, and laser-sharp focus on its customers. The zenloop XM platform is the central nervous system for large enterprises to collect customer feedback and translate it into truly actionable steps for improvement. The team embodies this attitude each and every day and zenloop‘s outstanding development in recent years is a testament to the importance of service excellence. That is how the best companies are built and we are excited to invest in the next category leader.”
With the SaaS solution zenloop, companies from multiple different industries are able to collect, cluster, and analyze customer feedback they receive through various channels along their customer journey. After analyzing the feedback, the experience management platform automatically derives tailored and individual measures to retain satisfied customers and win back churning customers. This way, zenloop enables companies to successfully identify growth drivers and pitfalls along their customer journey, turn satisfied customers into brand advocates, and minimize losses in revenue generated by churning customers.
zenloop is the leading integrated experience management platform (IXM). The SaaS solution automatically collects customer feedback through various channels along the customer journey, analyzes and clusters it, and derives tailored measures to retain satisfied customers as well as win back churning customers. The zenloop software can be seamlessly integrated into solutions such as Salesforce, Spryker, Emarsys, Zendesk, Slack, or Shopify or used as an addition to the existing tech stack. The zenloop customer portfolio includes brands such as Momox, Douglas, Peek & Cloppenburg, A.T.U, Mister Spex, Foodspring, Carhartt, and Jochen Schweizer. The company was founded in 2016 by the two former Flaconi founders Björn Kolbmüller and Paul Schwarzenholz as well as Lukasz Lazewski and is based in Berlin with more than 50 employees.
About signals Venture Capital
signals Venture Capital is an independently managed, financially oriented €100 million venture capital fund, backed by SIGNAL IDUNA, one of Germany’s leading and most innovative insurance companies. The team invests in promising, sector-agnostic, scalable tech solutions with the potential to accelerate or disrupt the transformation of entire industries. signals Venture Capital focuses on B2B business models in Europe, for example in the mobility or healthcare sectors. The portfolio companies benefit not only from classic venture capital support, but also from the extensive ecosystem, comprising renowned German and European partners, industry experts and diverse distribution channels.
Lavinia Wolf | signals Venture Capital
Sascha Kringel | zenloop
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