Implementation Manager at Silo
Help us rebuild the oldest system in the world — the agricultural supply chain
Silo builds tools to bring transparency and efficiency to the agricultural supply chain. We make the paperwork easier for the farmers, wholesalers, and buyers so that they can market their products at desired prices and buyers can easily find thousands of suppliers. This process dramatically reduces waste and increases product freshness for millions of consumers.
We are a team of bright engineers, product designers, and business specialists taking on the challenge of transforming a century old industry. Silo is a VC backed Series A start-up, and we’re located in the San Francisco’s North Beach neighborhood.
Why Silo?
We will work hard to make sure your decision to join us is worthwhile and rewarding. You’ll learn how a start-up operates and learn skills that will help you at any point in your career. You will be empowered to take initiative and get support to execute an idea from beginning to the end.
Role
An Implementation Manager will work with the Account Manager to manage successful new user implementations from start to finish. This period is critical for the relationship between Silo and the new user, therefore this role is to train and support users throughout every step of the process so they continue on to be a happy Silo user for years to come.
Responsibilities
- Operate as the primary point of contact during the user onboarding phase: Go Live Implementation
- Own the Go Live Implementation process for assigned accounts which include: successful training of the software to drive adoption by new users
- Provide preparatory training in person or via phone, video, and email to ensure that customers are successful using Silo.
- Monitor user progress and product usage to ensure adoption and timely Go Live.
- Post Go Live Implementation, communicate outstanding requests, issues, and adoption progress to the Account Manager.
- Outside of Go Live Implementations, this role would continue to support users when necessary and support the development and improvement of current processes.
Logistics
- Support the Go Live Implementation during the users hours of operations, which are 12:00am — 9:00am.
- Go Live Implementations usually take 1–3 days.
- A Go Live Implementation Manager would only be required to run 2–3 Implementations a month.
An ideal candidate would have
- Ability to run training sessions, develop high-quality training materials, and work through challenges with everyone from end users to executives. Capable of clear, concise communications to a variety of stakeholders in fast-moving environments
- Experience consulting non-technical customers through SaaS deployments
- Technical acumen to deeply understand a complex ERP platform and marketplace, to diagnose product issues, and to effectively escalate them to engineering
- Ability to develop a project plan with the customer and juggle multiple engagements in parallel.
- Ability to work cross-functionally with product, business operations, sales, and systems engineers to deliver an exceptional experience for our customers
- 1+ years of experience working in Onboarding Management, Project Management, or Customer Success
Benefits & Perks
Silo offers comprehensive company sponsored health insurance, commuter & health contributions, unlimited sick days, eight weeks of paid parental leave, on-site lunches three times a week (meals of your choice) and dinners any night a week if we’re working late (it does happen). We respect a healthy work-life balance and want to make sure you get the time you need. Our flexible schedules and time-off policies mean you can tailor when you work to your needs.
How to Apply
We are committed to building a diverse team of people from a wide variety of backgrounds, and encourage anyone to apply.
Send an e-mail with a cover letter, resume, and whatever additional links you’d like us to review to careers@usesilo.com and we’ll be in touch!
This is for an on-site position in our San Francisco office.
