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Remote user testing during a lockdown

How we create better software for healthcare workers with remote user testing methods

Observation over the phone

Empathy is more important than ever

We let silence happen

Cloud-based prototypes

Prepare for technical glitches


  1. Since users were not at work, we could have their undivided attention for an hour.
  2. More than 2 of us can listen to the participant’s responses over a conference call, without making the participants feel self-conscious.
  3. Without travel time to remote locations, we can conduct studies more frequently.



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