But sometimes links look like buttons (and buttons look like links)
Sometimes we make links look like buttons. Sometimes we make buttons look like links. This is unfortunate. Maybe there is something we can do about this. Let’s talk through the four types of buttons/links.
1. Submit buttons
When we login, register or add to basket we’re using a form. These buttons are submit buttons.
Links let us navigate to pages or locations within a page. Either way, they’re typically underlined to stand out amongst prose content. Or they might reside in a special place like a header to help cognition.
Buttons (that have
4. Call to action buttons
Call to action buttons often look like buttons to make them prominent in an interface. There is no dedicated element. They are just regular links styled to call users to action — hence the name.
What’s the problem?
Making a link look like a button is materially dishonest. It tells users that links and buttons are the same when they’re not.
For example, we can open a link in a new tab, copy the address or bookmark it for later. All of which we can’t do with buttons.
Call to action buttons— which again, are just links — are deceptive. Users are blissfully unaware because this styling removes their natural affordance, obscuring their behaviour.
We could make call to action buttons look like regular links. But this makes them visually weak which negates their prominence. Hence the problem.
Sometimes it makes sense to present links next to buttons as part of the same menu. Kidly’s account menu button* shown earlier is next to a basket link. You wouldn’t know it though because both are styled the same way with iconography.
Here’s another example demonstrating the same issue:
All three items in the menu are styled to look like links even though ‘Choose day’ is actually a button.
Clicking ‘Choose day’ opens a calendar, but it deceptively looks as if it will take me to another page like ‘Previous day’ and ‘Next day’. And it seems I can right click and open it in a new tab, like any other link.
Maybe it should open in a new page and that would solve the problem? Maybe that’s not the desired experience? In any case, the reason we’ve styled these items the same is because consistency is a quality of good design.
But on this occasion we’ve taken consistency too far. We’ve stamped out the differences, removed the affordance and made a dishonest interface. Consistency is not about making different things the same. It’s about making the same things the same.
How can we differentiate call to action buttons?
If you’ve been nodding along so far, then you’ll probably agree that a call to action needs to stand out. But that it also needs to look different to buttons to afford the behaviour of a link.
One example is the Government Digital Service’s ‘start buttons’:
Start buttons stand out. They also look different to GDS’s standard submit button. The start button is slightly bigger and has an arrow. The arrow suggests the user is going to be taken to a new flow.
There is a difference, but it’s subtle, and could be lost on users (more on this shortly). First, submit buttons shouldn’t have a hand cursor. In doing so, the hand helps those with a pointing device to promote the affordance of a link.
Second, we need to make them less button-y and more link-y. To do this we could use a combination of whitespace, size and other visual treatment to make sure they stand out. Like using the right cursor, an underline would probably help.
What may also help is not having a load of other stuff on the page. The more stuff there is, the more it fights for attention and diminishes the prominence of the call to action.
It’s wise to have only one primary link/action/button anyway. Admittedly this isn’t always possible, or even the right thing to do but we can explore this approach on a case by case basis.
How can we differentiate buttons and links that form part of the same menu?
The problem here is that we want the items to be equally weighted without removing the affordance. Buttons naturally dominate links!
Kidly’s menu looks consistent and equally weighted due to the use of iconography. But in doing so the meaning (subtle or otherwise) is lost.
With the schedule page ‘Choose day’ is not more or less important than ‘Previous day’ or ‘Next day’. Perhaps we need to make ‘Choose day’ look less link-y and more button-y without overpowering the links?
Locating them in the same place is a no brainer. Perhaps we can use whitespace and a separator. Maybe we just need a smaller button. One thing we definitely shouldn’t do is give the button an underline. This would be deceptive.
Do users care? Would they care?
Because we have made links look like buttons and buttons look like links — and because we have exacerbated the problem by incorrectly using the hand cursor — users have acclimatised and the lines have blurred.
Perhaps, if users knew they could open a call to action in a new window, they would? I certainly might. Maybe others wouldn’t. But does that matter? Choice is an act of inclusive design.
Same goes for labels. Many sites don’t connect labels to radio buttons. Due to this people don’t trust that clicking the label (which is often easier) will mark the radio button as checked. If most sites did it right, users may start to use this and reap the benefits.
Users shape design and design shapes users. That is, if the majority of sites differentiated buttons from links, perhaps users would care and find value in the functionality that lies beneath.
In isolation we might think of this as a small problem. But in combination with lots of other small problems, an experience can degrade noticeably. Death by a thousand cuts so to speak.
When we talk about getting the small details right, this is the kind of thing that comes to mind.
It’s the journey, not the destination.
Others say it’s become a grey area. This is because forms and links can both take users to the same destination.
This is true, but the journey is not the same as the destination. What I mean is, the destination might be America, but the journey might consist of flying or swimming. Should a plane be full of water? Oh that was a bad analogy.
Here’s a better one. My TV and the accompanying remote have power buttons. The one on the remote is rubbery, small, red in colour and located in the top right corner. There’s also a lot of additional buttons in close proximity.
The one on the TV is solid, much bigger and concealed. It would be an odd experience if the designs were reversed or made ‘consistent’ by ignoring the context for which they are to be used.
Forms and links may take users to the same place. But just because the destination is the same, the journey (the interaction) is different.
Pretending they are the same and removing the affordance in the process can’t be useful. Semantics are there for a reason, why design the meaning out of a component due to aesthetic minimalism?
I often go on about solving real problems. I get frustrated when we spend time solving problems that aren’t problems. Design, after all, is about solving problems.
This is definitely not the biggest problem in the world. But I think there is something in this. I think there is something we can do about it. Something that promotes affordance and improves the experience by making it honest.
In isolation this may not seem like a big deal, but in combination with other small gains this could make a big difference. What do you think?
* Under the hood, Kidly’s account menu button incorrectly uses an anchor. I should have used the button element.
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