What You Can Learn From Lowe’s Experiment to Employ Robots in Their Stores
The Lowebot is the latest incarnation of the relationship between Lowe’s Home Improvment and Fellow Robots, one of the many envelope-pushing startups we have at Singularity University. This collaboration, which also spawned the OSHbot which has now been in service in an Orchard Supply Hardware (a Lowe’s subsidiary) in the Bay Area for two years now, is an example that I always point out to the boards and executive teams that come through Singularity University. It represents two things that most Fortune 500 companies are not doing, namely:
- Being bold.
- Doing so publicly.
While the Lowebot is certainly earning media mentions and could easily be mistaken for a media gimmick, the most valuable opportunity I see with the Lowebot is the opportunity to learn. Not just to see what robots can do in a retail store environment, but the opportunity to learn how humans use and interact with them and to leverage that information to evolve not only the next version of the Lowebot, but the entire field of robotic assistants. If robotic assistants are our future, then Lowe’s is quickly discovering more about that future, in a real-world environment, than anyone else and that has implications well beyond home improvement.
My advice to CEOs is to do something as bold as what Lowe’s is doing with the Lowebot. Do it to learn. Do it to stake a claim in a new or developing industry. And if you can’t figure out what to do, then look for progressive and forward-thinking talent and partners who can help you find something bold to do. Because in today’s business environment if you aren’t boldly leading into the future, you’re probably falling behind.