Why your website forms suck (and why that should worry you post-COVID-19 world)

Let’s face it — website forms suck. Not because the form itself sucks but because nobody cares enough to deal with the responses. Most times, the responses end up in a random inbox or a table somewhere, alongside dozens of other similar responses.

Responses are hard to prioritize — you can’t, at a glance, differentiate between that annoying free tier customer that complains about everything and your high-profile client whose world is on fire.

So what, you’re thinking? Sure, our forms might suck, but who cares? Anyone whose “world is on fire” isn’t going to bother submitting a form on a website, they’re going to pick up the phone and give us a call.

Except… oh, wait. Call centres are shut down and that new-fangled online call centre is stuck somewhere in the bowels of IT. Crud…

Introducing Sky Ledge Pulse

Pulse enables customers, citizens, and employees to engage you using forms.

Rather than simply storing responses in a list or table for later consumption, Pulse transforms the form responses into actionable, geospatial events that live inside “Control Rooms”. Pulse allows you to focus on the pressing issues, drill in, automate responses and take action.

Visualize your responses and take action to increase productivity and improve customer engagement.

Pulse goes beyond forms and responses. Pulse is built on top of Sky Ledge and enables organizations to see what’s happening, predict failure and opportunities, respond to notifications.

Start your Pulse

Pulse can be up and running in a matter of minutes. Read on to learn more or visit us at pulse.skyledge.com to get started today!

Upgrade your Pulse to the next level

Pulse gives you a quick way to get started, but the Sky Ledge platform provides a lot more.

• Control Rooms: Sky Ledge Control Rooms allow you to present realtime information to different stakeholders at a level of detail in a way that makes sense to them — be it maps, graphs or even 3d models.

Create Control Rooms that make sense to different stakeholders

• Events: Sky Ledge reduces noise by helping you craft easily-understandable, actionable events. Events can be created from any source — forms, APIs, IoT devices, external systems and more.

Events give you real-time insights to what’s happening on the ground

• Assets: Ingest, view and control Assets within Sky Ledge. Contextual Control Rooms allow you to draw connections between Events and Assets in real-time, giving you the information you need to react in an appropriate and timely fashion. Update Asset state automatically using our API or allow users to update Assets using Forms.

Get an overview of the health of your assets in real-time

• Widgets: Customize your Control Room with our extensive library of charts, maps, and views — or build your own!

Use widgets to view information in a way that makes sense to you

• Actionable Insights: Schedule maintenance, report issues or notify stakeholders without leaving your control room. Sky Ledge takes you beyond the “so what?” question by helping you predict failure, respond to events and automate processes.

Perform Actions on Events and Assets

Visit us at pulse.skyledge.com or reach out to pulse@skyledge.com to get started today!