Learn how the latest Slack apps built shortcuts as a simpler, more intuitive way to drive user interactions in Slack.
Reposted from April 29, 2020
We recently introduced new ways to interact with apps — including shortcuts, simpler, more intuitive ways for users to take action with Slack apps. Starting today, anyone can use shortcuts from their favorite tools to get work done in Slack.
It’s increasingly valuable to make tools and information available at users’ fingertips. As more Slack users transitioned to remote work this past month, they’ve nearly tripled the rate at which they integrate tools — leaning on apps to reduce context-switching and inspire new, more productive habits.
Shortcuts give users visual, intuitive ways to take action with Slack apps. With a quick click of the lightning bolt button next to the message input, it’s easy to pull up the shortcuts menu and quickly create tasks, polls, and more — right from Slack.
Read on to learn how you can build shortcuts for your app.
Meet users where they’re already working
In our State of Work research, 68% of respondents told us that they’re spending at least 30 minutes a day switching between tools.
That’s why Freshdesk, a customer support platform, built a shortcut for creating a new support ticket — a key action that support agents complete dozens of times a day.
“Agents and team members don’t need to switch tabs and open Freshdesk — they can just view the full context of the ticket and work from inside the Slack interface, where they may already spend much of their time,” said Tejas Bhandarkar, Head of Product at Freshworks.
Increase engagement with your app
Shortcuts aren’t just about easy access — they’re designed to deepen engagement, making your app more intuitive and delightful to use.
Using shortcuts and modals — windows that collect details or dynamically display information in Slack — Doodle Bot transformed poll creation, making it simpler and more seamless.
“Our completion rates for creating a poll increased 200% after implementing modals. We’re really excited about how our shortcuts experience will drive usage of Doodle Bot in Slack,” said Timoteo Canonica, Product Manager at Doodle.
While you may be tempted to increase app engagement by building multiple shortcuts, less is more. Shortcuts are designed to put a few key actions at users’ fingertips; whereas the home tab is spacious enough to highlight all aspects of your app’s functionality.
Create dynamic shortcut experiences
For apps packed with complex functionality, deciding on a specific shortcut experience can be challenging.
Apttus Max, a virtual assistant for revenue operations, built shortcuts for creating a quote or NDA. After kicking off a shortcut, Apttus Max dynamically updates a modal based on prior inputs, so users can search for an account, fill out details, and submit a request — all in one persistent experience.
With Xactly Incent, a sales performance platform, users can quickly submit commission inquiries right from Slack. Xactly shares a custom performance snapshot at the start of the shortcut experience, so relevant details are handy as users complete an inquiry.
Build a shortcut for your app today
Whether you’re new to building Slack apps or a seasoned pro, it’s simple to get started creating a shortcut for your app today.
We’re continuing to make ongoing improvements to shortcuts in the coming weeks. As you start building, feel free to share feedback directly in this survey. We can’t wait to see what you build!
Questions? You can always tweet @SlackAPI or email firstname.lastname@example.org.