Workflow management through Slack messages

What we learned about conversational UX and smart message design

Drew McKinney
Sep 29, 2017 · 5 min read

If your product facilitates workflow in some way, you likely want to enable these workflows through Slack messages. This article will walk you through the process of designing interactive Slack messages to support your product vision and enhance your user experience.

Why would my app need interactive Slack messages?

A brief introduction to Slack message attachments

Slack’s message builder, your new best friend

Slack’s message builder

Our four big takeaways from designing interactive Slack messages

1. Put your most important information in “title” and “field” sections, and secondary in “text”

Title and field sections will always show, regardless of message length

2. Use Slack’s native colors to represent state

3. Show meta details in the message footer

Slack message footers

4. Link to related messages with “jump”

Slack’s jump link interaction

Where to go from here?

Slack Platform Blog

Where you make work happen