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Top Stories published by Slalom Customer Insight in 2021
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2021
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Slalom Customer Insight Team
in
Slalom Customer Insight
Nov 29, 2021
The Emergence of Buy Now, Pay Later
Let’s break down the Buy Now, Pay Later (BNPL) trend and how
…
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12
Rio Longacre
in
Slalom Customer Insight
Sep 2, 2021
The CX Files—NBA: The key to digital-first experiences in healthcare?
As the healthcare industry…
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2
Maren Mellen
in
Slalom Customer Insight
Dec 16, 2021
The Importance of Incorporating Process Redesign into Your Organization’s Technology Transformations
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14
Chelsie Messenger
in
Slalom Customer Insight
Apr 9, 2021
The Post-Pandemic Digital Divide
Myths about inclusion and accessibility in digital transformation
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8
Rio Longacre
in
Slalom Customer Insight
Jun 3, 2021
The CX Files—Life Sciences: Digital Health and Value-based Care
As the industry shifts toward…
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Kokila Mallikarjuna
in
Slalom Customer Insight
Oct 19, 2021
Put Customer 360 in the Driver’s Seat for Customer Journey Management
Customer 360 and Customer…
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7
Rio Longacre
in
Slalom Customer Insight
May 27, 2021
The CX Files—2021: The Year of Journey Orchestration
By leveraging the power of technology, data, and…
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1
Natasha Brown
in
Slalom Customer Insight
May 17, 2021
Digital Shopping: Elevating Brand Interaction
Brands are using data and digital technologies to tailor experiences, services
…
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1
Rio Longacre
in
Slalom Customer Insight
May 6, 2021
The CX Files: Lessons from a Year of Global Pandemic
Just over a year into the COVID-19 pandemic, we…
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8
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2020
2022
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Slalom Customer Insight
Fresh perspectives to understand and engage your customers
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Editors
Alex Sathish-Van Atta
Jenny Framularo
Slalom
Maren Mellen
Maggy Lehmicke
Writers
Malek Tayara
Slalom Customer Insight Team
Daniel Burkhardt
Osmaan Akhtar
Marian F. Cook
Robert Uhland
Carla Bendeich
Tabitha Adams
Julie Johnson
Jess Minton
Marcelo Somers
The Slowdown Staff
Slalom
Tim Letscher
Chelsie Messenger
Sophie Shrimpton
Tosia Morris
Rio Longacre
Natasha Brown
Kokila Mallikarjuna
Maren Mellen
Phil Cartagena
Maggie McDivitt
Dan Gallagher
Denae Pisano
Nicolai Johnson-Borelli
Khizer Ghani
Fraser Gray-Smith
Anna Darling
Jennifer Fleck
Slalom Experience Team
Kristy LaPlante-Jodoin
Byron Czopek
Julie Meloni
Slalom Business Advisory
Brian Rosenfelt
Laurie Rugemer
Joey Ruse
Susan Coleman
Josh Buchholtz
Ronnie Battista
Casey Sung MBA
David Lewis
Richard Winston
Kat Saks
Ramapriyan Gopal
Delphine Jacquin
Justin Tormey
Morgan Hughley
Andi Bell
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