Better customer service with Powerful WP Helpdesk Integration
True customer service is understanding your customer and helping them till they get satisfied. From prospecting to marketing & then to customer service, gathering detailed information and analyzing them helps to unwrap the problematic areas and discover the hidden solutions to solve.
WP Helpdesk Integration enables you to give better support your customer need by integrating your WordPress website and support portal. Today, we are excited to release the additional feature of integrating WordPress with Vtiger tickets module. Earlier, we integrated WordPress with Zendesk, Freshdesk and Zoho support.
Robust WooCommerce Integration
In addition of having usual contact information, you can now capture your customer information directly from WooCommerce checkout. You can give better post purchase follow-ups for your customers within your Vtiger CRM.
Add Customers as Helpdesk Contact
With WP Helpdesk Integration, you can capture all your existing WordPress users as your helpdesk contacts. The additional user information captured with the support of ACF, MemberPress & WP-Members provides detailed knowledge of the customer to whom you provide support.
Capture & Store Webform information
The more you know about your customers, the better you can provide the support they need. WP Helpdesk integration helps you to collect complete customer information & queries with Contact Form 7, Gravity Form & Ninja Form and feed into Vtiger support as tickets.
This post originally appeared on Smackcoders blog.