Experience, Environment and Value Exchange Project

Frances Schagen
Small Business Academy
2 min readAug 12, 2018
Photo by Sam Wermut on Unsplash

You have 3 levers in your business to attract, engage and delight your people: the experience you create, your environment and your value exchange. Your environment and your value exchange go into creating the experience, and the experience is bigger than just those 2 things.

Have you been to a professional game lately? You can see many lessons there around environment, experience and value exchange.

What is the objective?

To use the 3 levers to make your team’s journey the best it can be.

Why is this important?

You want to be able to use your time and energy in the most effective and efficient way possible.

What do you need to know to do this?

You need to understand your team’s journey

The Project

Your job here is to enhance your team’s journey by deliberately designing the experience, by managing your environment and by deciding on a value exchange that is robust and makes everyone happy. We take you through your team’s journey and show you where you can make it easier and better with experience, environment and value exchange. We share examples of how others have done this effectively.

How will you you know you have succeeded with this project?

Your business will be rolling along attracting the best team members, engaging them and delighting them. They will thank you as they work with you and they will happily share their stories. You will feel fulfilled with the way it is working.

What is important to carry on to the next projects?

You will carry forward the complete, working team’s journey.

Every week I post the next Project. You are welcome to work on it here, ask questions in the comments, answer questions in the comments and let us know how you are doing.

Get “6 Stages to Starting and Growing Your Business” here.

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