Active listening instead of waiting for a chance to speak

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active-listening

Active listening techniques:

  • Maintain good eye contact
  • Ask relevant questions
  • Don’t check devices
  • Don’t think about responses
  • Repeat back what the speaker has said
listening quote from bernard baruch
image courtesy of gratisography.com

Value the listeners, who make you feel valuable

  • Do people get important work messages while a teammate is talking? Of course.
  • Do people prioritize listening over other distractions (not important work items)? Not nearly enough.
listening quote ernest hemingway
image courtesy of gratisography.com

A cultural commitment to value the courage to speak up

Being listened to makes us feel valued

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