“It’s legal, but is it ethical?”

Sharing registrations data within housing services

Social Finance UK
Feb 5 · 5 min read
Conducting user research with a housing officer

By Rachelle Angeline, Associate at Social Finance

“Daniel (not his real name) was living with his mother in a three-bedroom house, owned by the council, when she passed away in 2019. They hadn’t lived in the property long enough for the tenancy to pass from Daniel’s mother to him, and since he was single, the property no longer matched with his needs.

“Three weeks after the death we carried out a home visit to explain to Daniel he couldn’t carry on living at the property. For a while, Daniel’s nephews moved in with him, hoping it would demonstrate that the property was being put to good use, but eventually, after discussions with my Housing options colleagues, he realised he had to move out so that another family on the social housing waiting list could move in.

“We made sure that Daniel was a priority for re-housing and were as sensitive and supportive as possible throughout this difficult period. But tenants don’t often understand the legal requirements. It’s just their home.”

— Housing officer, Redditch and Bromsgrove Council


The context: Using registrations data in housing services

The project is funded through the Ministry of Housing, Communities and Local Government’s Local Digital Fund, which aims to transform the way that local services use data and digital — to ‘fix the plumbing’.

Registrations data is an accurate record of all births, deaths and marriages in an area. Why would housing services need to access it?

The problem: circulation of social housing properties

At the moment, lots of housing services receive data about tenants who pass away via a service called Tell Us Once. This is an optional service that family members can use to report a death to several governmental agencies in one go. However in some places the service has very low take up, and while housing officers have strong local networks to ensure they are notified when a tenant dies, occasionaly they don’t find out for some time or struggle to track down the next of kin.

It is legal to share registrations data with housing services. But is it (entirely) ethical?

These cases are infrequent, but when they do happen, housing officers can spend a huge amount of time following the official process to close a tenancy. One person we spoke to spent three days trying to locate a next of kin, a long time considering he was responsible for roughly 1,000 properties. It also means that the property itself lies empty, so families must spend longer on the social housing waiting list before moving into a suitable home.

We’re testing whether registrations data could help solve this problem.

The project: finding a way for housing services to access valuable registrations data

Until recently, this data wasn’t available, but under the 2017 Digital Economy Act housing and other local government services have the right to request it. We’re testing whether receiving this data directly can save housing officers valuable time and bring social housing properties back into circulation more quickly.

My colleagues and I were also keen to test whether it is ethical to share this data. Housing services need to manage their combined housing stock to meet the needs of all residents, but in some cases, as Daniel’s experience shows, this can mean moving people out of a property that they have a strong emotional connection to.

It is entirely legal to share registrations data with housing services that will enable them to do this. But is it (entirely) ethical?

Testing the ethics of data sharing

So far, our research suggests that using registrations data as opposed to Tell Us Once will sometimes avoid situations like Daniel’s. But we will continue to test this with housing services before publishing our findings at the end of February.

Ethics is also a big part of Social Finance’s wider approach to data science and digital transformation in local government. For instance, we’ve developed a series of recommendations for councils considering algorithmic decision-making in people services.

This is the first in a series of blogs on ethics, digital and data in local government, so stay tuned!

From a housing service? Get in touch!

We’re therefore keen to test our findings in other local authorities to develop a way of sharing that is standardised, straightforward, meets the needs of housing officers and is, above all, ethical.

If you’re from a housing service, please email rachelle.angeline@socialfinance.org.uk.

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Social Finance UK

We partner with government, social sector and the financial community to find better solutions to society’s most difficult problems.

Social Finance UK

Written by

Social Finance works in partnership to develop new solutions, including through Social Impact Bonds, to society's most difficult problems.

Social Finance UK

We partner with government, social sector and the financial community to find better solutions to society’s most difficult problems.

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