Solv Partners with NextCare to Bring Convenience and Access to Millions of Patients Across the U.S.
Over the past few years, a groundswell has been building in healthcare. As technology has transformed how we engage with services in nearly every industry, consumers are increasingly expecting their healthcare providers to give the same access, convenience and price transparency that they enjoy in other parts of their lives. Innovative healthcare providers are responding by leaning into this trend to deliver a better care experience, and to give their business a competitive advantage in the rapidly shifting healthcare landscape. One of the shining stars among these innovators are urgent care executives, who are addressing patient needs of convenience and access by bringing consumer technology into the experiences of their clinics.
Today, we are excited to announce that NextCare Holdings has selected Solv’s patient experience software as their next generation technology to manage scheduling, wait time and patient feedback systems for the millions of patients who visit their locations nationwide. NextCare recognizes that excellence in the consumer experience — with transparency of cost, eliminating wait times, frictionless check in — paired with excellence in medical care is critically important for their patients and for their business, and we are excited to work with them.
So far, NextCare has already experienced impressive results. As consumers seek to reduce their waits, we are seeing 60% more patient reservations from their website since switching to Solv. And for patients who book online, their wait time is 50% shorter than those who are walking in.
This improved patient experience is now available to NextCare’s millions of loyal patients at more than 135 clinics. But this is just the start. Solv’s goal is to put every American less than 30 mins away from a high quality same-day doctor’s visit. Not only is this what patients want, this approach has the potential to save billions in healthcare system costs. For every 1% of ER visits that are diverted to a lower-cost setting like NextCare, more than $1B in medical bill costs can be saved. NextCare’s partnership with Solv marks a major step forward on this journey.
For most of us, answering three simple consumer questions in healthcare still feels too difficult — where should I go for the problem I have, when can I be seen and how much does it cost? At Solv, we are excited to partner with innovative healthcare providers like NextCare and others across the country who want to eliminate the frustration, wait, confusion and anxiety that so many American feel when it comes to accessing the right care for their needs.
