Prototype Reflections

Testing Hypothesis with the Prototype #1

Fact

On average, people living with a chronic condition spend just 3 hours per year with their health care team. Only 20% of health care involves professional advice and 80% is self-care or self-management.

Thoughts

Education — information giving — alone is not enough to improve the condition.

Self-management support goes beyond simply supplying patients with information.

Patients need self-management support in order to develop the knowledge, skills and confidence to better manage their own health.

Hypothesis

Helping patients to set achievable goals (vs. providing knowledge about their condition) will motivate them to make a positive behavior change to live a healthier life.

Possible Areas of Focus

  1. Collaborative decision making and goal setting.
  2. Managing lifestyle changes.
  3. Self-management support for short-term goals of long-term conditions.

Desired Outcomes

  1. People feel more motivated and encouraged to take action to make healthy lifestyle changes.
  2. People have a clear idea of what they need to do in order to achieve their goals.

Success Measuring Methods

  1. Report on success rate of achieving goals.
  2. Feedback / interview

Lo-Fi Prototype

1. Asking if there’s anything that he/she wants to improve in the following week.
2. Asking for his/her opinion on the choice.
3. Encouraging him/her to set a goal that’s achievable.
4. Rephrasing the goal so that it’s more SLAM.
5. Acknowledging the goal.
6. Checking the confidence level.
7. Aiming to increase the confidence level
8. Thinking about ways to increase the confidence level.
9. Setting up a short-term check in sessions.

Insights

  1. There’s always something that they’ve “meaning to do” but pushed off forever.
  2. Buddy/support system would make the goal easier to achieve.
  3. Participants wanted to connect with other people with similar conditions or goals so that they can support each other and share personal tips.
  4. Participants took it more seriously and tried harder because they were interacting with a real person(me).