A newsletter to SPARK ideas for companies who want to improve their customer experience, normally in less than 300 words.
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Aug 16, 2017
How Might We … ?
A guest blog by Fiona Kinnear, Process Design Manager for British Gas Residential.
Nov 3, 2016
Interview with British Gas’ Richard Shenton: A Strategy Is Useless, Unless People Believe in It
Sep 20, 2016
My extreme productivity experiment! #3 — Stop brainstorming and start SPRINTing!