A New Face in Wealth Management
How we prioritized our UX to make FinTech more accessible
Nothing herein is financial advice. Everything herein is purely informational. Nothing is a recommendation to buy, sell, trade, or own securities. Please consult a licensed professional before trading or investing.
Many established financial applications claim they are democratizing finance for all. But I think they (we!) can do better. Just because users can access the markets and make trades or sift through rows of meaningless data, doesn’t mean it is accessible or user-friendly. It’s accessible in the same way a casino or loan shark is accessible. You can walk in and find your fix with $1,000. But the odds are almost always in favor of your counterparty.
In the long run, the house (almost) always wins.
We think a lot of these problems are addressable through a better UX. There’s a lot of borderline predatory behavior that could be solved with a badge here, a warning there, a guard rail over there. That’s why at Spawner we’re going after much of what we think is low hanging fruit in wealth management.
At the highest level of our product is a portfolio-first trading ideology. This is a fairly big pivot from how many traders evaluate and take action on their stocks of choice. Our goal is to curve short-term discretionary trading towards a more growth oriented, wealth creating approach. This is challenging for a bunch of reasons. Here’s two major ones.
Reason 1: Data Overload
Users are very accustomed to loud interfaces that push the single stock narrative. You’ve seen it. The rows and rows of metrics and numbers, graphs, green and red alarms, 10s of menus inside other menus, and so much more.
There’s nothing intrinsically wrong with vomiting data onto a screen if that data is (somehow) actionable. But if it’s not actionable you’re creating information overload that does little more than confuse.
That’s why after a lot of internal discussions and conversations with colleagues, we decided to narrow the focus and hide a lot of this data behind a menu system. Think of each UX decision as the furthest level of abstraction we’re comfortable to take a piece of data or an action to build or manage a portfolio.
Our overview page focuses on our ethos: portfolio-first. We want users to evaluate their basket of holdings at every turn, whether it’s one or one hundred stocks. If a user wants more information about a specific stock they hold, they can click on the ‘Stocks’ menu and get the same high-level insights.
Reason 2: Difficulty building portfolios
Traders don’t take advantage of portfolio thinking when deciding what stock to purchase. We’ve found a bunch of approaches in the wild through surveying users that are a little scary and haphazard. We even noted that we fall prey to these activities regularly because of scrolling news feeds, analyst ratings, and investment notes that mess with our psychology.
I want to clarify that none of these methods are “wrong”. People should be able to choose what they want to trade in their own way. But if a design system exists that can place you within tried and true guide-rails with powerful insights to help, wouldn’t you take it?
That’s a lot easier said than done, and few systems exist that provide this type of portfolio-building functionality. So we decided to take a stab at building it ourselves.
Here, users can build by choosing a basket of stocks, buy / sell individual stocks, rebalance existing portfolios, construct portfolios from ETFs, go with a pre-built portfolio (with historical performance embedded), or liquidate all of their holdings. By just choosing a path you’re immediately guided through a seamless workflow to get you a balanced portfolio in minutes.
You get the following modal if you decide to build a new portfolio.
You’re then given high-level decisions to make, including allocation amount and a few parameters that our bot (discussed later) can help you with.
From there, our powerful ML builds you a balanced portfolio following the criteria you’ve provided. It’s that easy! One of my favorite analogies for what our build feature can do.
Imagine you receive a large box of Legos and someone asks that you recreate the USS Constitution from memory. Impossible, right? Now imagine having a guided blueprint describing the various sections that make up the ship, how many parts you have, and a general walk-through of howto build it. That’s Spawner.
But what about all the other information traders want to know? Pricing, fundamental insights, news, sentiment, and everything else? We built something for that too.
Ask Wall Street (AskWST)
Our financial insights bot serves as your go-to for any questions or insights into the specifics of your portfolio. You can use it to: find sentiment, rebalance a portfolio, buy and sell the stocks of your choice, and so much more. We added a quick-action menu since memorizing commands can get tedious.
The best part about the bot is that it provides you around-the-clock alerts and insights about your portfolio. You can ask it questions like:
Is my portfolio getting too volatile?Microsoft's current sentimentPrice of AAPL?24 change S&PTop earners today?
Since the bot connects your portfolio to the external world, we had to consider the gravity of the UX behind this feature. That’s why we made the decision to keep it front and right-aligned at all times. The powerful NLP capabilities mean you can ask it most trading-related questions in plain English, which also means your research never stops. The power of having such an intuitive piece of technology at your fingertips while you build and test countless paper portfolios is what breaks the convention.
Putting it all together
At Spawner, we want to prioritize the data that needs to be seen and demonstrate clear steps to retrieve additional information when needed. Different industries disrupt the UX conventions what seems like ever year. Task management applications like Notion, Monday, and Asana are constantly pushing the needle by experimenting with new behaviors, or introducing existing features in different ways. Finance requires a certain set of expectations — no one wants to connect to a brokerage account and not know where to immediately find their portfolio’s total cash value. But we don’t think that’s doing justice to a lot of users who now have a wider breadth of digital experience and are ready to experience the benefits of an efficiently abstracted UX.
We’ve got a long way to go and hope you’ll join us on our journey! You can get in line on our waitlist by filling the form below. We will be slowly rolling out free access to early signups and will continue doing so until we transition from our first alpha version to beta. See you out there!
Originally published at https://www.spawner.ai on July 1, 2020.