Transforming Travel Safety with Flightcare Global — A Case Study

As technology continues to revolutionise and disrupt many industries, aviation is in the early stages of some exciting and profound changes in areas such as efficiency, safety, and passenger experience. In-flight medical events can be challenging for airlines to handle efficiently, as traditional methods often lack real-time support and coordination between airline crews and medical professionals.

SRC provided technical expertise to support Flightcare Global’s development of a revolutionary technology platform offering aviation medical solutions — Pre-Flight, In-Flight & Crewcare. The Flightcare Global technology platform provides a unique level of care and service to passengers, crew and airline operations.

This case study illustrates how this was all made possible with the agile and collaborative approach of SRC experts working closely with Flightcare Global.

Overview

• Client: Flightcare Global
• Industry: Aviation
• Key business functions:
• Passenger medical support
• Airline staff assistance
• Medical case management
• Location: Global
• Goal or Objective: Addressing the gap in the market for real-time medical support during flights, opening doors to additional components that enhance medical assistance for both passengers and crew members at every stage of their travel.
• Services: An advanced platform developed by SRC and Flightcare Global that facilitates instant healthcare communication and management.

How We Made It Happen

Throughout the engagement, we adopted a 3-phase approach to minimise costs and increase agility and value.

1. Prototype Development: An initial phase focused on crafting a compelling prototype to secure investments and ensure project sustainability.
2. Capability Expansion and Client Acquisition: With the prototype in place, phase 2 involved expanding system capabilities and acquiring clients, marking a significant shift towards market engagement.
3. Ongoing Development Model: As we onboarded new airlines, we began an ongoing development phase which maintains a responsive model that adapts to evolving clients and industry demands, thus ensuring the system’s relevancy and efficacy.

Our commitment to open and ongoing communication fostered an environment where ideas flowed freely and any concerns, changes in priority and new requirements, were promptly addressed. Our flexible team was capable of meeting client’s changes in vision, delivering on-time and under-budget solutions at each phase of the project, ensuring a seamless and efficient project progression.

I was already aware of SRC and the work they do, and after an initial conversation I felt comfortable they were the right partner. SRC felt like a safe pair of hands. Their breadth of experience, technical expertise and ability to work in an agile way drove our product’s success from the prototyping phase to the full-scale development.

- Micheal Monaghan, CTO at Flightcare Global

Depending on the evolving phases and tasks, we adapted our methodology to meet the client’s needs, providing an agile team responsible for the delivery of the user experience, technical design, web and app development, leveraging modern technologies on the cloud.

We developed a robust and scalable solution that can be adapted and enhanced across iOS, Android and web platforms to support their clients’ needs and evolving industry regulations. This is what makes Flightcare’s solution truly innovative.

- Vith Visagathilagar, General Manager at SRC

At SRC, we believed so strongly in the Flightcare product that we invested equity in the business, reflecting our dedication to its success and growth.

Key Success Criteria

• Working with a startup business like Flightcare Global, it was crucial to adopt an agile and collaborative approach. This methodology facilitated adjustments and allowed us to accommodate the evolving needs of the client.
• Through every phase of the project, challenges were identified and effectively addressed, leveraging SRC’s flexibility as a key asset. We responded to changing priorities and budget constraints by strategically adjusting our team size, broadening our skill set across technologies and ensuring that we continued to meet project deadlines effectively.

Conclusions

Flightcare Solution’s transformative impact on the aviation industry showcases the power of technology-driven solutions in enhancing safety and operational efficiency. By connecting airline crews with medical experts, passenger and personnel safety and well-being have been elevated at every stage of their journey.

Michael Monaghan added that:

The system performed well and achieved the scalability goals we had for the platform. Our customers have been delighted with the products and the intuitive interfaces across our service channels. SRC have been invaluable in realising our vision for the Pre-Flight, In-Flight & Crewcare products.

SRC’s responsiveness and commitment, enabled the delivery of a high-value product that filled a critical market gap and can be leveraged with numerous clients.

I knew SRC was able to deliver, and I had faith they would come through at every stage. We’d like to continue the partnership to keep adding features and deliver to client’s expectations.

I would definitely recommend working with them for their technical skills, flexibility, ability to deal with the demands of a startup and deliver a solution that scales up with enterprise customers.

- Micheal Monaghan, CTO at Flightcare Global

Contact us

Reach out to SRC Innovations for bespoke technology solutions that can transform your business.

Our team of experts is dedicated to working closely with you to develop and integrate innovative solutions tailored to your unique needs to help you gain the competitive edge required to stand out in your industry. Browse our site to read more about us or reach out on hello@srcinnovations.com.au to discover how we can assist you in achieving your strategic goals.

SRC Innovations: Flexible. Focused. Effective.

Originally published at https://blog.srcinnovations.com.au on May 6, 2024.