Newton, an inspiring Indian Start-up
I am a big fan of Newton (both product and the company), and they are an inspiration for Indian SaaS start-ups like mine. They especially do a terrific job in two key functions.
Customer Support
They have tonnes of users like me and even at that scale, their response time is awesome while ensuring the ‘response quality’ .
Their attentiveness coupled with thoughtful response & care enriched my experience as a customer — I felt valued.
Design:
Easily one of the best designed products from India that I have come across. Their product ‘wowed’ me especially when I was a loyal Gmail user for more than 8 years which in itself is a great product with unlimited resources at it’s disposal.
I will take one specific example.
To summarize, purely in terms of UI/UX
- Good → Awesome
- Wordpress → Medium
- Google Docs (word) → Paper by DropBox
- Gmail → Newton
P.S: Since I used so many superlatives, I thought I will clarify — It’s not a paid review, it’s rather a fan post :)