How to complete KYC (know your customer) checks on investinTOKENS.com

In order for you to be able to use our services (create project, group or join a group), you will first need to provide us with different information. We gather this information for both your and our safety and compliance requirements.

This guide is aimed to help you go through the process.

What information do you need to provide us?

1. Personal details
2. Identification document
3. Selfie
4. Proof of residency/address

When you create a project, group or join a group, the app will present you the relevant fields that require your personal information as described above.

Uploading your identification document

We accept different identification documents at investinTOKENS. They will take the form of a photo of the document. Please note that we do not accept scans of photos, only actual photos of documents. You will be presented with a choice of the following :

• Passport
• ID Card
• Driving Licence

Please make sure of the following when you take photos of your ID document:

• The ID document is current
• The ID document has an expiry date
• All four outer corners of the document are visible on the picture
• We do not accept scans of photos, only actual photos of documents

Taking your selfie

When you take your selfie, please make sure that:

• Your whole face is in the circle presented.
• You hold your head still while the selfie is being taken.

Uploading your proof of residency/address

We accept different proofs of residence/address at investinTOKENS:

• Utility- or phone bill
• Bank statement
• Voter registry
• Tax invoice
• Certificate of Residence
• Permit of Residency
• Official government/municipality letter or document in your name.

When you take a picture of your proof of residence/address, please ensure that:

• Your name and address are visible
• The issue date of the letter/document is clearly visible and was issued within the last 3 months
• The document is fully visible, with all four outside corners inside the picture
• We also accept a PDF or a digital screenshot of your proof of residence/address.

Once all the required information has been received, it should not take more than 24 hours to process. You will be notified once your KYC is approved and you will see KYC verified on your profile page located under Account → My Profile.

Please do not hesitate to contact us if your account activation is taking longer, our members of staff will be on hand to assist you.

We can be contacted:

By email; admin@investintokens.comThrough the app; where you can reach us via the support page