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Your First 100 Customers Are a Lie — Here’s What Actually Matters

Everyone obsesses over customer acquisition.

5 min readOct 15, 2025

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Photo by Joshua Rodriguez on Unsplash

But I learned the hard way that the first 100 customers are just expensive research — and that’s perfectly fine.

I spent six months chasing my first 100 customers like they were going to make or break my startup.

I cold-called.

I ran Facebook ads.

I posted relentlessly on LinkedIn.

I begged friends to “just try it.” And when I finally hit that magical number, I threw a small celebration with my co-founder over cheap beer.

Then reality hit: 87 of them churned within 60 days.

The “first 100 customers” milestone everyone talks about? It’s a vanity metric dressed up as validation. And if you’re building a business right now, obsessing over this number might be the worst thing you can do.

Here’s what actually matters — and what I wish someone had told me before I wasted half a year.

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StartupInsider
StartupInsider

Published in StartupInsider

Battle-tested strategies, founder stories, and entrepreneurial insights—practical advice that works.

Marshall Hargrave
Marshall Hargrave

Written by Marshall Hargrave

Serial entrepreneur. Finance, startups, investing. Catalyst-focused, event-driven. Hip-hop vigilante. On the quest for the best hot chicken.

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