How Chatflow Can Help You Boost Employee Retention Without Breaking a Sweat
How AI Can Help You Onboard and Retain Your Employees
Employee retention is a top concern for most employers, and the solution could be as simple as creating a better onboarding system. Sixty-nine percent of employees are more likely to stay with a company for three years if they experienced great onboarding, according to the Society for Human Resource Management (SHRM). Yet 36 percent of companies don’t have a structured onboarding process, and that lack results in decreased productivity, lower employee engagement and morale, and missed revenue targets, according to CareerBuilder.
Improve your onboarding process by automating it with tools like Converse.AI and Smartsheet. Used together, the software will guide new employees through each step, help them get up to speed faster, and foster a culture of community and support within your organization.
How It Works
Proper onboarding should include four components: legal compliance, clarification of roles and expectations, introduction to company culture and norms, and relationship and network building, according to SHRM. Converse.AI can handle each of these components, guiding employees along the way.
Use the chatflow to take new hires through the administrative paperwork process. The software can delivers new employee information such as schedules, benefits, manuals, company mission statements, and department goals. It can even prompt employees to turn pages, complete forms, or watch videos on company history. Using chatflow helps from a legal perspective, as well, ensuring the delivery of required information, and tracking when the steps are complete with a time stamp.
Depending on the integration of the Converse technology, there can be multiple ways onboarding could be improved.
For example, If an organisation is using Workplace by Facebook, Chatflow can assign new employees to appropriate organizational lists, and add them to group meeting emails and invites. It can also alert support departments about the equipment, materials and security access new employees will need so they start the first day with the tools they need to do their job.
Since onboarding is a process that can take weeks to complete, Converse.AI ensures that no steps are missed due to human error. The process will facilitate onboarding in steps to be completed by a date that you determine. It will notify the employee’s manager about the employee’s process along the way, providing convenient reminders to check in, ask for feedback, and provide answers or training if necessary.
Making It Easy
How organizations communicate internally can vary, and more companies are utilizing messaging channels, such as Slack, Google Hangout or Facebook WorkplaceSkype. Adding to the complexity is the fact that multiple platforms may be in use within the same organization. The beauty of the Converse.AI chatflow is that it can be run over all messaging channels. The software identifies and understands the capability of Slack versus basic messenger. It can send the same information in a readable format across all platforms so employees can use the tool they’re accustomed to without having to change how they work.
Another benefit to using a chatflow on messaging platforms like Slack or Google ChatSkype is that employees are more likely to complete the steps immediately. These platforms are quick and conversational, unlike an tool like email where an employee may read the message but have to flag it for completion later. Also, since more companies are implementing communication platforms, employees may check their inboxes less frequently. That might slow down the traditional onboarding process handled through email.
Leveraging the Power
By automating your onboarding you free up managers and human resource professionals to do other important tasks. But just 39 percent of HR managers say they electronically capture most or all of their onboarding information for new hires at their company, according to CareerBuilder. Manual collection and processing can take three or more hours per employee. In addition, technology not only makes the onboarding process more efficient; it cuts down on mistakes.
Automated onboarding with Converse.AI saves time and money, while employee productivity. It creates opportunities for communication and engagement. Done well, it can increase employee satisfaction and reduce turnover. When you provide managers and employees with a simple, individualized onboarding process, you send a message that the company is invested in everyone’s success.
Contact us at www.converse.ai to find out more information about ConverseAI by Smartsheet.
