What Is Automated Chatflow, and How Will It Improve Your Business?
No one likes mundane work, even when it’s necessary. But did you know that these arduous tasks might be affecting your employees’ ability to be productive in other areas of their jobs? Seventy percent of employees admit that they’re not engaged at work and that it’s keeping them from reaching their full potential, according to Gallup’s State of the American Workplace report. In contrast, employees who use their strengths on a daily basis are eight percent more productive and six times more likely to be engaged, according to Gallup.
Engage your workforce and boost productivity by using automated chatflow technology to get rid of the tasks that slow them down. Employees will feel more empowered when they can focus on the exciting parts of their job — the parts that address their strengths — and that will make your business more competitive and innovative.
What Is Chatflow?
Automated chatflow is often confused with “bots,” but that term is misleading and implies limited capabilities. Bots imply B2C use cases, such as providing alternative methods of communication with customers. They’re usually gimmicky and don’t offer many helpful capabilities and value for businesses. Bots may be interesting — for a moment — but they’re not likely worth the investment of your company’s time and resources.
Automated chatflow, on the other hand, is a tool that adds value to an organization by eliminating or streamlining boring or repetitive processes. Time is money; automated chatflow helps to free up employee time that can be spent on more important tasks — the type that engage intellect and creativity.
Here are three ways chatflow can change your business:
Automating Tasks
Imagine getting things done through a simple conversation. The Converse.AI system uses a chat interface to automate traditional business workflows, speeding up up processes and reducing wasted time. A study by McKinsey found that as 45 percent of the activities individuals are paid to perform can be automated.
For example, one use case is distributing safety messages. Workers can easily submit issues on site with descriptions and photos. Information is logged in, and then acted upon through automated messaging or human interaction, based on factors such as severity, type or location. Automating the process speeds up the notification system, which has the potential to save lives.
Another popular use case is onboarding new employees. Information can be easily collected and submitted. Employee feedback on the onboarding process can also be collected and sent to the HR and other appropriate teams. Or another use allows salespeople to use automated chatflow during conferences or meetings for lead capture. This information could potentially plug straight into Salesforce, eliminating the chance of error as well as the time-consuming process of manual entry.
Improving Collaboration
Removing silos inside businesses and promoting collaboration is a hot topic today. A study from Stanford University found that employees who act collaboratively stuck at their task 64% longer than peers who worked alone. They also reported higher engagement levels, lower fatigue levels and a higher success rate — an impact that lasted for weeks.
Chatflow facilitates collaboration through its multi-user capabilities. Employees can use conversation to quickly update projects, share information with a group, or send a company-wide alert. Information is immediately distributed to keep everyone up to date, allowing your business to quickly move from idea to impact.
Getting to Scale
Rolling out a new technology can be met with resistance as well as a learning curve. A study at MIT Sloan Management Review found that managers are constantly being challenged to improve employee productivity, but they find it difficult to integrate the correct technology in a timely manner.
Automated chatflow can be deployed with confidence because it uses a communication method that is easy for employees to understand and use. Chatflow is at employees’ fingertips, similar to the smartphone messaging apps they use. Widespread use of technology is blurring the lines on how people communicate inside and outside of work. Tech savvy employees can easily adapt to the interface and its uses, efficiently getting to scale.
Now that you understand how automated chatflow can improve productivity and collaboration, it’s time to see it in action. Click here to learn more information and to get a free trial of Converse.AI today.
