Dispatcher avoids delay and penalties after rejected unloading of cargo because of a strike
A few days ago we helped a dispatcher at our partner’s transport company complete an unlucky delivery and avoid penalties for the next order.
No unloading because of the strike. Next order in 1h.
Their truck arrived at the client’s warehouse in Milan, Italy only to be informed that the company is on strike and unloading of the cargo will not be possible for at least 5 days.
For some reason, no one informed the transport company of the strike after confirming the delivery date for the cargo. Possibly unplanned strike? Really strange situation. They tried to find a solution with the client, but unfortunately, there was no luck.
This was a big problem for Dispatcher. He had a truck full of cargo for a failed delivery, no alternative warehouse and he accepted an order for loading new cargo in 1 hour to drive back from Italy. If he would not be able to find a solution by the end of the hour, the order would be canceled and on top, the company would need to pay the penalties.
So how did the Dispatcher solve the situation?
Using our service for finding temporary storage, pickup, and delivery anywhere in the EU.
The dispatcher contacted us and luckily, we found a warehouse 50km from the cargo delivery location. The driver successfully unloaded his truck and continued his way to fulfill the next order. All this in only 60 minutes. For the next 5 days, the cargo was safely stored in the warehouse and delivered yesterday by the warehouse truck.
A great solution if you think that in another case this could have been a huge loss of income — wasted fuel, cost of the driver, dispatcher’s time, lost order, penalties, and the truck would return home half empty.
How much did this cost?
Dispatcher paid 134,00 EUR (50€ for storage and 84€ for delivery).
Fortunately for the Dispatcher, the customer paid these costs, but the stress is still there.
What do you think of this story? Was there a better solution? What would you do? Let us know in the comments below.
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