Is Your Culture Leading Good People to Do Bad Things?

This post will probably get me in trouble.

Can I tell you a story?

My daughter Zoe recently had two entirely different experiences with college counselors. Here is how it played out:

How can two similarly constructed processes have two completely different results?

Good people in bad cultures can do bad things.

When values are driven by financially driven goals and procedures, your people will often do “what is necessary” to meet them.

My good friend Barry who leads a large sales team says,

What if we take the selling out of sales and we focus on becoming good people. By extension, we will become good salespeople.

It really comes down to this:

When we have cultures that care about people, we have customers that about us.

When we have customers that care about us, the bottom line will take care of itself.

Ask yourself:

What are your values?

Do you have rituals and discipline that maintain those values?


Originally published at Storyleaders.

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