The String and Key Crew: Brandon Noble
As part of our ongoing employee spotlight series, we’ll be profiling colleagues who inspire us. Today, meet Brandon Noble.
Company Role: Service and Support Manager
Most likely to: Go camping with my wife and three kids
Secret talent: Martial Arts instructor
We are super proud of being able to provide customers with an easy-to-use, fast, and fantastic digital product. We are also equally proud to be able to provide customer service and support should a customer need a human connection. Enter Brandon, a Manager on the customer support team. This northern California native had childhood dreams of being a karate instructor and made that dream come true. He’s been practicing, competing, and teaching martial arts for the last 30 years and has worked with a few acclaimed trainers (even a stuntwoman for Wonder Woman!) Luckily for us, he was also interested in String and Key and applied for the position on the support team. He’s been part of the crew since October 2021.
Let’s get to know a little more about Brandon Noble.
What do you do, and what does your typical workday look like?
I make sure that our customers have a great experience with our product. I interact with the users via chat, email, and phone to answer their questions and provide them with answers needed to progress in their journey with us. I perform quality audits to ensure we are doing our absolute best on the Service and Support side of the house. I also help create the playbooks that frame how we handle different customer situations.
What’s your favorite part about working at String and Key?
My background, for the most part, has been with very large companies in which you don’t get to see how your contribution affects the company as a whole. So far, in my experience with String and Key, I don’t just feel like I am a small lego in a giant display. Instead, I feel like I am one of the builders that get to be a part of the creating process.
What excites you about your job?
I have a passion for helping people. Whether that be customers, peers, or leaders, I enjoy that I get to be in a position where I get to feed into that passion and help others.
What do you find most challenging about your role?
Being stationary! For most of my life, I have spent my work days moving around. Staying in one spot instead of throwing kicks and punches has taken some getting used to. Fortunately, I do plenty of moving around when I’m not at work.
What are the values that drive you?
All of the men in my life who helped shape my character were either former military members or lifelong martial artists. I’ve had respect and discipline instilled into my moral code from a very early age. However, my primary driving motivators are inside my home. My wife and three kids push me to be a better version of me, every single day. I figure if I am going to do something that takes me away from them for nine hours a day, five days a week, I better do my absolute best to make it worth it!
How do you stay on top of your game?
Professionally, I enjoy challenging myself so I don’t get complacent. I look for tasks and projects that are outside of my normal duties. That way, I get to exercise my creativity while learning new things.
Also, In order for me to be mentally and emotionally ready to rock and roll, I ensure that I have an appropriate outlet for any stress through physical exercise. I work out five days a week and do martial arts training every night. When the body is healthy, the mind can follow.
What drew you to tech and what excites you about the industry?
My passion, as I’ve overstated, has always been martial arts. With that said, I’ve always had a knack for working with computers and technology. My dad worked for HP when I was a child and he would teach me how to build and repair computers and their peripherals. Because of that, I have always loved technology and have completed countless hours of training in the tech field. I love seeing how fast things can advance and change in the world of tech. You never know what tomorrow will have in store for you!
What’s one thing — either industry-related or not — that you’ve learned in the last month?
I’ve learned that I have a passion for writing. Growing up, English was my favorite subject and I enjoyed poetry to a great extent. I would write poems daily as a creative outlet while waiting at karate tournaments or in between training. Lately, I’ve been teaching my children the life skills that I teach in martial arts classes. I always try to use stories to help them understand the lessons a little better. Most recently, I created a story around curiosity and it prompted me to create it in book format. So I am currently in the process of publishing my first children’s book, which will be the first of many in the series. Quite the learning experience!
If you could swap places with anyone at String and Key, who would it be and why?
I think it would be Carlos, our Talent Acquisition Specialist. When he reached out to me after I applied for this position, I had been in North Carolina for about two years. My experience in NC had been tainted because of the jobs that I had. One of them generated so much stress that it caused me to develop anxiety, insomnia, and depression. The other required overnight work, so my schedule was the opposite of my family’s schedule and I never really got to see them. I was mentally in a terrible place until Carlos reached out to me. To say that he changed my life is an understatement. I know that it is a recruiter’s responsibility to find people to fill roles, but he did so much more. He made sure that I was taken care of and made me feel truly valuable for the first time since moving to North Carolina. His pivotal role in changing my career and life trajectory is something that I will never forget. The ability to make a difference and impact someone’s life, the way that he did for me, is the reason why I would choose him to swap places with.
What unexpected subject could you give a one-hour presentation on with no advance prep?
It is entirely expected for me to say martial arts, so I will not give that as my answer. Instead, I will say that I could give an unprepared presentation on all things Disney — whether it’s animated media, live-action, Marvel, Star Wars, you name it!
What keeps you busy outside of work?
My kids keep me BUSY! My two older children have baseball practices and games. Plus, the moment that I walk through the door at home, it’s “time to battle dad!”
On Sundays, I teach my children karate, and, this summer, I’m opening it up to children in the neighborhood. I want to keep my skills sharp. With any time that I have left, I try to find new ways to improve on being a better husband and father.
Can you list five hashtags that describe your personality?
#Patient #Respectful #Perceptive #LOL #Layers
Have the ability to see 10 minutes into the future or 150 years into the future?
I mean, if you see 10 minutes into the future enough times, you can see 150 years ahead, right? #BestOfBothWorlds
Team up with Wonder Woman or Captain Marvel?
My buddy is stuntwoman for Wonder Woman BUT Brie Larson is from my hometown of Sacramento, so I gotta go with the hometown girl! Plus
Marvel > DC. Don’t @ me.
Eat takeout or dine in a restaurant?
Pre-kids, dine in a restaurant, no question. Post-kids, takeout for sure.
Rock or rap?
I love both and I actively listen to both depending on my mood or the activity I’m doing. But I have a deep adoration and appreciation for rap.
Go to a park or the beach?
I’m at a park just about every single day, so give me the beach!!!
Interested in working at String and Key? Join us!