String and Key
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String and Key

The String and Key Crew: Robin Martucci-Livote

As part of our ongoing employee spotlight series, we’ll be profiling colleagues who inspire us. Today, meet Robin Martucci-Livote.

Company Role: Chief of Underwriting Technology

Most likely to: To crack a bad joke in stressful situations

Secret talent: Untangling jewelry

From small-town suburbia to insurance application aficionado, Robin started her career in the insurance business 30 years ago. She quickly found her days filled with mundane paperwork and realized in order to be fulfilled, her talents would be better suited as a technical underwriting consultant. With this new role and expertise, she was able to take technical underwriting processes to a new level of professionalism. After working in various companies where she was a part of innovative teams, she found herself part of our String and Key crew in May of 2021, where she does a lot of great work in helping us bring the best in cutting-edge protection products to the market.

Let’s get to know a little more about Robin.

What do you do, and what does your typical workday look like?
As we start on this exciting journey, my typical day is spent checking to see that we have every function of the underwriting department in place. I work with Josh Weintraub, our Head of Insurance Technology, to propose technical underwriting enhancements.

What’s your favorite part about working at String and Key?
It’s amazing to see the effort the company takes to build a cohesive team. During my first couple of weeks here, I had the opportunity to spend one-on-one time with team members to learn about their experiences in the company, what they were currently focused on, and how our functions could benefit each other. It was more personalized than the typical short introductions that are done when you first join a company (and those are usually done in one large meeting).

What excites you about your job?
The culture here is infectious, and everyone is excited about what we’re working to accomplish. The teams support each other and are also really good-natured about the learning curve we’ll inevitably navigate as we learn our jobs.

Also, one of my favorite things is that tech support is a message board. Ask any techie question that has you pulling your hair out and you will have an answer almost immediately. Some of the easier answers can even come from any individual in the company who’s had the same tech issue before. With such a great system in place, you not only get back to work sooner, but you get to build relationships in the process.

What do you find most challenging about your role?
Transitioning from Windows to Mac is like trying to become ambidextrous since I have to retain so much muscle memory. It took me a week to get used to the mouse (not master it, just get used to it).

What are the values that drive you?
Living an honest life and putting in an honest day’s work. Owning up to and learning from your mistakes and surrounding yourself with people you trust.

How do you stay on top of your game?
That would imply I am on top of my game. There’s always something new to learn or improve on. Lately, education has been limited, but I am looking forward to the day when conferences and meetings are no longer virtual. The sharing of experiences with peers as you walk out of a presentation is something I sorely miss.

What drew you to tech and what excites you about the industry?
This industry simply believes that everything and anything is possible, we just have to figure it out. Working around so much positive energy fosters creative and bold approaches that I would have shied away from in the past. Knowing that new ideas are met with how we can get there (as opposed to this is why we can’t even try) is refreshing.

What’s one thing — either industry-related or not — that you’ve learned in the last month?
I have been relearning American history. As social media has frequently referenced our constitution/amendments and historical events to make one point or another, I decided, while I am open to other opinions, I am not relying on social influencers for the facts.

The main takeaway so far: George Washington hated partisanship politics as much as I do. Every year since 1893, his farewell speech is read aloud on the Senate floor, warning of “the alternate domination of one faction over another, sharpened by the spirit of revenge natural to party dissension…serves to distract public councils” that work to strengthen the security of rights afforded by the Constitution. Maybe someday his words will sink in.

If you could swap places with anyone at String and Key, who would it be and why?
Richan Li, our Animator. The way she applies her artistic talent to bring life and meaning to the great products we are working on is inspiring. While she can take a concept and build a story around it so beautifully, I can’t even draw a stick figure.

What unexpected subject could you give a one-hour presentation on with no advance prep?
How focus groups and a very young internet influenced the design of the fifth and sixth generation Chevrolet Camaro. My husband had the pleasure of being involved in the design. Aside from ignoring my constant request for a purple paint job, the designers at Chevrolet really listened and considered every idea that the group offered.

What keeps you busy outside of work?
My home and family. There is always something to be done, including going to a Mets game here and there.

Can you list five hashtags that describe your personality?
#LightenUp, #LFGM, #PlumCrazyHemi, #SpectrumMom, #YeahRight

Lighting Round:
Hamburger or taco?

Hamburger.

Couch or recliner?
Couch.

Online shopping or shopping in a store?
Online for everything!

Receive an email or letter?
Letter.

Passenger or driver?
Driver.

Interested in working at String and Key? Join us!

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Solving the toughest financial protection challenges the industry can throw at us.

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Madelyn Cuello

Copywriter at String and Key

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