Air Canada AI Chatbot Case: A Costly Tale for the AI Industry

Paul Dughi
Stronger Content
Published in
2 min readFeb 20, 2024

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In a recent small claims court case that has attracted significant media attention, Air Canada found itself on the losing end of an AI-centered battle. A grieving passenger took their case to court due to the misleading advice provided by Air Canada’s AI-powered chatbot.

While the price Air Canada paid wasn’t significant (about $800), the implications of this…

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