Ayo Vaksin! — Usability Testing
Background
To know User’s pain points in using the Ayo Vaksin! application, especially for register account, register vaccination features and check the vaccination schedule.
Objective
a. Know User’s pain points in account registration
b. Know User’s pain points in register for vaccination
c. Know User’s pain points to check the vaccination schedule
Criteria
a. Man/woman
b. 18–59 year old
c. Already get at least 1st dose of covid-19 vaccination
d. Have Android/iOS phone
Sample Structure
5 participants that already vaccinated within age range of 18–59 year old
Metode Usability Testing
The method used is a qualitative either directly or remotely (using Zoom app). For the direct UT, I asked the participants to do the tasks according to the scenario that I had previously prepared using Figma. For remote UT, I asked participants to share their screen via Zoom and perform the tasks according to the scenario that I had previously prepared using Figma which I sent the Figma link earlier.
Pengujian Prototype
Skenario I
Imagine you want to register your account in Ayo Vaksin! How do you do that?
Skenario 2
Imagine you want to do covid-19 online registration on July 09, 2021, session-III. How do you do that?
Skenario 3
You forgot your vaccination schedule date. How do you check your vaccination schedule?
Task
- Do account registration in Ayo Vaksin! application
2. Do the Vaccination Registration
To register for vaccines, there are two ways to choose a vaccination location, the first by selecting the closest location by reading based on GPS, the second by selecting by province, district/city, and sub-district.
A. Based on Closest Location (Using GPS)
B. Based on Province, district/city, and sub-district.
3. Check the Vaccination Schedule
Partisipan
There are 5 participants in this usability testing:
- Mira Y. S (26 year old), Private Employee
- Tika G. K (27 year old), Private Employee
- Ruth R. B (27 year old), Private Employee
- Bryan N. (26 year old), Civil Servant
- Ferry R. (45 year old), Private Employee
Data Analysis
- Do the Account Registration in Ayo Vaksin! App
2. Do the Vaccination Registration
3. Check the Vaccination Schedule
Report
- Account Registration
When participants are asked to register for an account at Ayo Vaccine! the majority of the participants did not click on the text to register, but directly entered the cell phone number. This happened because the text “Daftar ke Ayo Vaksin!” was too small so that the User did not realize that it is a text to register an account. The solution is to enlarge the text to register an account at Ayo Vaccine! like the picture below.
2. Vaccination Registration
All participants were confused when they want to choose the Riau Province, because to find that, participants need to scroll down the provinces list, but because there was no indication that the list of provinces could be scrolled, the participants were quite confused and clicked in a different province. Therefore it is necessary to add a scroll bar.
3. Check Vaccination Schedule
When participants were asked to check the vaccination schedule, the majority of participants pressed the information button, the participants thought that the information sentence was ambiguous. Therefore, changes were made to the sentence.
