The Customer Success Stack: 12 Tools To Help You Bootstrap Your Customer Success Program

Building a Customer Success program from the ground up is tough. Very rarely are you given a blank check and the mandate to spend whatever it takes to improve the customer experience, improve adoption and reduce churn.

In most cases, you’re asked to do all of the above, but instead of a blank check, you’re handed the equivalent of whatever is under the cushions in the couch to build your team and secure the tool stack that you need to deliver Customer Success.

The normal process for building Customer Success at a startup doesn’t go from idea to plan to access to unlimited funds to implement. It does happen (think unicorn) but it’s the exception, not the rule. Most startup Customer Success efforts are bootstrapped. That means you’re going to start a Customer Success program with the resources you have, not necessarily the ones you want, or need.

Click Here to get the list of 12 Tools To Help You Bootstrap Your Customer Success Program on a budget

Bootstrapping Customer Success And The Customer Success Stack

The great and often under-appreciated thing about bootstrapping your Customer Success efforts is that you learn to be creative and work through…