Suddenly Virtual: Introducing the Virtual Services Toolkit: The Basics

by Liana Volpe and Amanda Bombino

The John J. Heldrich Center for Workforce Development at Rutgers University recently launched a Suddenly Virtual series of products highlighting the challenges facing the public workforce system and how frontline staff are stepping up to solve them. Earlier this week, we released, Suddenly Virtual: A Practical Guide for Frontline Service Providers During the COVID-19 Pandemic. The brief focused on the specific tools and practices that frontline staff are using to conduct their work.

Now we are releasing Virtual Services Toolkit: The Basics. This toolkit provides more detail on the technologies workforce staff are using, including step-by-step instructions for signing up and using these tools.

The areas of technology covered in the toolkit include:

> Voice and conference calls

> Video conferencing services

> Creating and sharing documents

> Messaging

We anticipate adding to this toolkit as we continue working with practitioners to work remotely and provide virtual services.

Liana Volpe is a Research Associate, and Amanda Bombino is a Research Intern at the Heldrich Center.

About Suddenly Virtual

Suddenly Virtual is a series of products highlighting the challenges facing the public workforce system and how frontline staff are stepping up to solve those challenges. View the complete list of products in this series.