Messenger chatbot for a Restaurant?

Ankita Tripathi
Superbotwoman
Published in
3 min readJul 8, 2019

I know, I know! Why restaurants when they already have waiters?

What if I tell you, there is exactly where the catch lies.

Let’s take a simple example. After searching out all the stores, you find just the brand where you want to get your clothes from. You enter the store and a helper is behind you asking you about your choices. But, you? You are not that good with making decisions or popping questions to the helper. You don’t want him to accompany you but you have doubts. Unfortunately, with sweaty hands and glitch on your head, you have to ask him to bring your favorite attire in a different size and HE DENIES.
Your whole world comes crashing down!!! Why did I even ask him! Why my favorite dress is not available in my size. 😭😭

You hurriedly leave the store and decide to not visit any for some time!

As a customer, you are disappointed and as a store owner, you loose your customer!

Now, let’s look at the whole example with a different angle. You again visit the store and you get a pop-up on your phone.

WELCOME, Nicky! Your favorite dress from the last time is still waiting for you.

A smile runs on your face. You search for more options and ask the bot if size availabiulity is there. The bot denies but also gives you option to buy the dress in your size online.

Happy enough?

Same goes, when you own a restaurant. Waiters are waiters everywhere. A very few restaurants have good feedback with respect to their waiters and their behaviours. So, we have the easiest way for restaurant owners to gain traction by engaging customers in a human way.

Imagine, a customer entering your restaurant and the bot welcomes them:

Hey Kyle! Back to your favorite place? Wow! So, this time whom are you with?
-Family
-Partner
-Friends
-Or is it just you and your solace? 😁

You choose a option and are suddenly popped with the menu. Just make a selection and Voila! your order is placed.

If you had been on a date, the bot will also give you options to make it a romantic night.

So, Kyle. Order is placed, tables are set, how about some romantic music? Any request for your madame? ❤️

Kyle is excited. He simply makes a song request and the song is played by the restaurant people. Kyle’s partner is amused as to how come her favorite song is on the playlist! Kyle makes a gesture and the satisfactory smile never leaves any face.

The restaurant just earned brownie points above every other restaurant with its simple yet effective order placement and customising evenings with just a messenger bot!! 🥂

WIN-WIN.

And as I have mentioned earlier as well, it is not about building a bot, because you can get yourself a bot at a few dollars throw but the content that makes you win the race. Ultimately, winning customer’s trust and surity of their return. Customer engagement is all about “How beautiful you make them feel” and that is where Superbotwoman clicks the right chords with you!

Don’t wait and come with us to make your business more about conversations and less about orders!

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Ankita Tripathi
Superbotwoman

A Writer by passion and profession. Bike rider, traveler, designer, and an enthusiastic soul. Community and connections matter.