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Supply Chains

Supply chains: the convergence of old-economy transportation and new-economy technology

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Challenges in E-Commerce Fulfillment

4 min readSep 28, 2019

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Last year, e-commerce sales grew by over 15 percent , confirming how valuable e-commerce fulfillment can be to the success of your business. Problems in your fulfillment process — delayed, broken, or missing orders — result in poor customer experiences, churn, and the erosion of profits. Yet the combination of complexity, increasing customer demands, industry consolidation, and shifting market conditions are causing a perfect storm to threaten mid-sized e-commerce fulfillment companies, making it harder than ever to compete.

Here are the five biggest challenges that e-commerce fulfillment companies need to address:

1. Market evolution

We’ve seen the swift emergence of third-party e-commerce fulfillment vendors that handle orders for traditional e-commerce companies, online marketplaces, and brick-and-mortar stores. These companies simplify e-commerce management, reducing order-to-fulfillment cycle times.

They offer flexible capacity through either dedicated or shared-use networks, efficiently weathering the ebbs and flows of business activity. Most importantly, they accomplish this while reducing costs and supporting faster delivery times to most geographic…

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Supply Chains
Supply Chains

Published in Supply Chains

Supply chains: the convergence of old-economy transportation and new-economy technology

Benjamin Gordon
Benjamin Gordon

Written by Benjamin Gordon

Ben Gordon, CEO of Cambridge Capital and BGSA. Investor in logistics and supply chain technology. Published at Fortune and CNBC. http://bengordonpalmbeach.com/