Instructions for KYC/AML verification

For participants who have contributed CHF 5,000 or less in cryptos or fiat, we will do an automated simplified KYC where you do not need to upload documents. If you are in this category, you don’t need to read the rest of this document.

For participants who contributed more than CHF 5,000 in cryptos or fiat, please follow these steps:

  1. Log in to your dashboard:
  2. Find the KYC/AML Application section (in right side of the dashboard).
    It consists of two parts: (1) identity document and (2) proof of residence.

3. Follow the screen instructions for each part and upload the necessary personal data (Identity document and Proof of residency).

4. The SwissBorg team will review all KYC/AML and send you an email after reviewing the documents. Please allow at least 24/48 hours for this to be completed.

If your KYC/AML information is correctly verified you will get a confirmation email and will not need to do anything more.

If there was a problem with the reception of the documentation, the SwissBorg team will request you to resubmit new or higher resolution documents. We will notify you via email.

Some questions about KYC/AML verification and details:

Why is KYC/AML required?
SwissBorg has implemented KYC in order to protect against rapidly changing international regulations. By implementing KYC, the SwissBorg project will be protected from legal risks and will be able to provide the foundation for a more stable development environment, list CHSB on cryptocurrency exchanges, and better enable community connections and interaction.

Acceptable forms of identification (must include photo):
- Government-Issued Photo ID
- Driving License

Non-Acceptable form of Identification:
Facebook Profile
- Student Card
- Identification Card without Photo
- Credit Card
- Club Membership Card
- Etc


USA, US Resident or US Passport

Unfortunately we cannot accept US residents or US Persons in our ICO due to the stringent regulations at this time. We will start processing refunds in the next 15 days, we will request a refund address or bank details via the dashboard in a secure manner to make sure that you receive the contribution back (net of transaction fees) as soon as possible.

USA, not US Resident

Most probably IP address appears to originate from the USA and therefore we need to do some verifications. This could be because you are using a proxy or VPN, or because you are temporarily (not resident) in the US. If this is the case, we will need to process the KYC for your case, please upload a Proof of ID and Address to verify that you are not a US Person or resident.


We will be doing a final review of the documents manually for extra security. This process should usually take between 48 and 72 hours, but it may take longer due to the high number of requests at the moment. Once completed you will receive a confirmation email.

Failed Proof of Address

Most probably the proof-of-residency document you sent us has no address on it. Please replace the old document with a new one where your current home address is clearly visible. These documents can be official government documents, utility bills, and bank statements that contain your address in them and are no older than 3 months old. We cannot accept hotel bills as a proof of residence.

If you have any questions, please use our Telegram channel or ask support.

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