13 Investor update emails that turned our dots into a line

Every month for the past year, we’ve sent out an email update about our progress at Shoelace to a list of friends, advisors and investors. We routinely get compliments like “these are the best investor updates I get!” or “your updates should be the template for other founders!”. I’d love to think that there’s something particularly special about our updates, but after talking to other founders and learning that many don’t write updates as regularly as we do, I think what makes ours stand out is how consistent we are in sending them.

I bumped into one of our investors a few days ago and as it was nearing the end of the month, she eagerly said “I’m excited to read your email update in a few days!”. She just knew that we’re going to send one out and that we’d put effort into making it enjoyable to read.

We’ve occasionally shared our updates with other founders and have been told that they are really helpful examples to refer to. So today, we are publicly sharing all of our past email updates in hopes that it will help other early stage founders better craft their monthly updates.


Scroll down to read all 13 of our past email updates from March 2016 to March 2017.

Mark Suster has a legendary post where he says that investors Invest in Lines not Dots — these updates have helped us connect 13 months worth of dots into a line. If you’re an early stage founder and you don’t send monthly updates, you’re missing out on a huge opportunity to improve your business and strengthen relationships with your network!

Here are a few reasons why writing monthly updates can be super valuable:

  1. Keeps you accountable
    Imagine the horror when you’ve committed to monthly updates, but have nothing meaningful to share. That fear of embarrassment should keep you motivated to do good work.
  2. Maintains rhythm
    Time flies! If you’re not careful, several months can go by where you haven’t made any progress in your business. Writing a monthly update provides a nice cadence to consistently track the output of your work.
  3. Execution ability
    No one can know how good you are from just one encounter. Instead of trying to convince someone in the first meeting that you’re a great founder, play it cool, get them on your update list and show them what you’re made of over time. Let your actions speak for themselves.
  4. Stay top of mind
    Writing consistent updates are a great way to have people in your network remember you exist. This can cause your name to come up more frequently in conversations and lead to serendipitous introductions.

Developing the habit of writing monthly updates is not just valuable to your stakeholders, its beneficial to your whole team. We view them as a method to help keep us focused on improving our business and to track our own progress over time.

When we hit the send button on an update, we are proud of the work we did in the previous month and energized to do good work in the month to come.

A few things to keep in mind

As you write these updates, here are some things to consider.

  1. Tell a story
    Make your updates entertaining. By the end of the email you want to leave the reader thinking “I can’t wait to learn what happens next month!”. Put some effort into the writing itself.
  2. Include a lot of visuals
    Keep your updates engaging by including a lot of visuals. Embed screenshots, charts, videos, customer testimonials and other fun stuff.
  3. Be consistent — don’t skip a month 
    Even if you don’t feel like it or if you don’t think you have anything impressive to report, send an update anyway. Consistency is crucial.
  4. Do great work
    Even the most well written investor updates will not make up for a lack of execution. Focus on doing really great work that you’re proud of bragging about. This will make your updates a breeze to write ;)
In short… do amazing work every month and then write about it!

How we structure our updates

We don’t follow a strict template in our updates. Instead, we try to switch things up based on what has happened that month. But here is a rough guideline for the kind of content we include in our emails.

1. Opening paragraph

This is where we’ll briefly summarize the biggest wins or highlights of the month. We try to keep this section to a maximum of 3 or 4 short sentences.

2. KPI section

In every update, we’ll include a KPI section where we share some of our key metrics and how they’ve progressed from last month.

3. Asks

If we are looking for introductions or have any other asks, we’ll mention it here. When we include this section in an update, we like to keep it pretty close to the top of the email.

4. Big announcements

This is where we’d talk about the launch of a major new feature or anything exciting to announce.

5. Trouble

If something goes wrong, this is where we’d bring it up. We’d share an analysis of what happened, what we’re doing about it and if we need any help.

6. Team update

Did we make any hires this month? How is team morale? Did we have to let anyone go? Any team related update goes here.

7. Screenshots

I love including screenshots. Whether it’s a snippet from a social media post or showing off a new redesign, including screenshots always adds a nice touch.

8. What does your company do?

This is my favourite part. We always like to remind people at the very end of the email what our company actually does. We include this in every update.


Here are all of our past updates

Again, I don’t think there is anything particularly groundbreaking about our monthly updates. We are constantly learning and trying to improve them each month. If you notice something we could be doing better, or have tried something different that worked well for you, please reach out. I’d love to hear about it.

You’ll find below all 13 of our past email updates from March 2016 to March 2017. It includes a short summary of that month’s update and a link to a PDF file of the original email.

Enjoy!


Shoelace March 2016 Update

March 2016 was the very first update we ever sent out. We attended a conference in SF sporting our flashy red hoodies, we automated a key part of our product and built a cool image resizing feature.

MRR grew by 18% to $2,230.

Read the full update here.

Shoelace April 2016 Update

In April 2016, we learned that one of our product integration partners got acquired, we made some new hires to the team and tried a clever (read: short-lived) experiment around our pricing tiers.

MRR grew by 53% to $3,400.

Read the full update here.

Shoelace May 2016 Update

In May 2016, we spun-out one of our popular features into a free app to drive growth, we redesigned several parts of our product and started writing content for our blog.

MRR grew by 33% to $4,454.

Read the full update here.

Shoelace June 2016 Update

In June 2016, we released a swanky video highlighting a recent product integration, we added the Free and Platinum tiers to our pricing plan and shared an in-depth churn analysis.

MRR grew by 50% to $6,664.

Read the full update here.

Shoelace July 2016 Update

In July 2016 we experienced crazy user growth (total user count grew by 59% that month). We started to notice chatter about Shoelace in online communities and began to get a lot more 5 star reviews on the Shopify App Store.

MRR grew by 32% to $8,787.

Read the full update here.

Shoelace August 2016 Update

August 2016 was exciting as we crossed the $10K mark in MRR. We raised a bit more capital, added another person to our team and started experimenting with machine learning.

MRR grew by 21% to $10,615.

Read the full update here.

Shoelace September 2016 Update

In September 2016 we received an email from Facebook inviting us to begin the process to get badged as a Marketing Partner. We made a big switch to use our customers own ad accounts and added campaign optimization messages to our product.

MRR grew by 9% to $11,545.

Read the full update here.

Shoelace October 2016 Update

In October 2016 we were among a handful of apps to work on a new product initiative with Shopify, we attended Facebook’s Global Partner Summit in SF and shared some details around where our user growth had been coming from.

MRR grew by 24% to $14,344.

Read the full update here.

Shoelace November 2016 Update

In November 2016 we released a really cool integration with MailChimp to turbo boost MailChimp emails with Shoelace retargeting. We also experienced our first Black Friday / Cyber Monday frenzy — it was nuts!

MRR grew by 16% to $16,690.

Read the full update here.

Shoelace December 2016 Update

In December 2016 we ended the year crossing the $20K mark in MRR, we announced an integration with another popular app and shared some screenshots to show how much word of mouth Shoelace has been getting.

MRR grew by 24% to $20,756.

Read the full update here.

Shoelace January 2017 Update

In January 2017 we did the Sean Ellis product market fit survey and learned that 35% of our customers would be “very disappointed” if Shoelace was no longer around. In the same survey, we learned that over 50% of customers recommended Shoelace to at least one person. We also announced an integration with another popular app.

MRR grew by 15% to $23,964.

Read the full update here.

Shoelace February 2017 Update

In February 2017 we launched a major new product called Journeys. We shared screenshots and explained in detail how Journeys now plays a big role in the core product experience.

We also announced that we’re participating in Batch 20 of the 500 Startups Seed Program in SF!

MRR grew by 15% to $27,597.

Read the full update here.

Shoelace March 2017 Update

In March 2017, we announced a new product feature called Nudges, we introduced the concept of Cold, Warm and Hot audiences to our campaigns and completed a product integration with another app.

We also made a big update to our pricing and shared an analysis on how our ARPU has been rising.

MRR grew by 19% to $32,726.

Read the full update here.