Don’t Fire Yourself
Nobody thinks of you the way you do.
Long ago, I was just starting a new job. I was new to customer service and managing support requests. I was new to talking with customers on the phone as a front line employee. I was new to the paperless office.
I can recall making what I thought was a mistake. I worried that it was a big mistake. So I’d see my manager and ask about it. “Nah, that’s nothing.” This happened over and over again until I just found a way to settle down. I started thinking about why I’m there, and why I was still there. They must…