‘Dungeons and Comments’

Two UX stories.

Anas KA
Anas KA
Oct 15, 2020 · 6 min read
Disney+ Hotstar and YouTube
Disney+ Hotstar and YouTube
My experiences with OTT Media Services and a Video Platform

UX Story One: The Dungeon

Screenshots of Disney+ Hotstar Android app in poor internet connectivity
Screenshots of Disney+ Hotstar Android app in poor internet connectivity
[A] Weak internet connectivity — it shows ‘EDGE’ or ‘EGPRS’ instead of the usual ‘4G.’ [B] Disney+ Hotstar splash screen. [C] App freezes and shows an infinite preloader animation.
Comparison of OTT Platforms: Disney+ Hotstar and Amazon Prime Video under four test conditions for internet connectivity
Comparison of OTT Platforms: Disney+ Hotstar and Amazon Prime Video under four test conditions for internet connectivity
Accessing ‘Downloads’ menu under four test conditions
Screenshots of Disney+ Hotstar Android app in Airplane mode
Screenshots of Disney+ Hotstar Android app in Airplane mode
[A] Airplane mode enabled. [B] Restarting the Disney+ Hotstar showing the splash screen. [C] The app directly goes to ‘Downloads.’

UX Story Two: Watching a Video while Reading Comments

YouTube app in Android phone, Google Chrome browser in a desktop computer and in iPad.
YouTube app in Android phone, Google Chrome browser in a desktop computer and in iPad.
YouTube app in Android phone, Google Chrome browser in a desktop computer and in iPad.

“I never watch a YouTube video in full screen. Reading comments, while watching videos, gives me a better context and the world’s perspective on the topic.”

YouTube iPadOS App

Screenshots of YouTube iPadOS app in Portrait mode showing ‘Comments’ and ‘Replies.’
Screenshots of YouTube iPadOS app in Portrait mode showing ‘Comments’ and ‘Replies.’
Screenshots of YouTube iPadOS app in Portrait mode. [A] ‘Comments’ appear after video description and recommended videos as an infinite scroll. [B] A tap on ‘Replies’ under a comment will load its own view. [C] When I tap ‘Close,’ I go back to the infinite scroll of ‘Comments’ as shown in [B].

YouTube Mobile Phone App (iOS and Android)

Screenshots of YouTube Android app showing ‘Comments’ and ‘replies.’
Screenshots of YouTube Android app showing ‘Comments’ and ‘replies.’
Screenshots of YouTube Android app. [A] ‘Comments’ are between video description and recommended videos as an Accordion list. [B] A tap on ‘Replies’ under a comment will load its own view. [C] When I tap ‘Close,’ I go back to [A] as my iPad habit prevents me to see the ‘Back’ button!
Screenshots of YouTube iPhoneOS app showing ‘Comments’ and ‘replies.’
Screenshots of YouTube iPhoneOS app showing ‘Comments’ and ‘replies.’
Screenshots of YouTube iPhoneOS app taken by my friend Sarath in his iPhone. They are EXACTLY like the Android phone app.

Habit of using the YouTube iPadOS app adds to my cognitive load while using the mobile phone app! I always end up tapping ‘Close’ for closing the ‘Replies’ thread rather than using the ‘Back’ button. Then I inadvertently close the ‘Comments’ view altogether and find myself back on the Video page.

YouTube in Two Google Chrome Windows

Screenshots of YouTube in Google Chrome windows.
Screenshots of YouTube in Google Chrome windows.
Screenshots of YouTube in Google Chrome. I always use two Chrome windows tiled on the desktop. Both are pointing the same YouTube video URL. The one on the left is for watching the video; the one on the right is for reading comments.

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Anas KA

Written by

Anas KA

Anas KA is a Designpreneur, UX Strategist, Design Blogger and Product Designer who is passionate in mentoring designers. Writes at Kikkidu.com & designPULI.com

The Startup

Medium's largest active publication, followed by +753K people. Follow to join our community.

Anas KA

Written by

Anas KA

Anas KA is a Designpreneur, UX Strategist, Design Blogger and Product Designer who is passionate in mentoring designers. Writes at Kikkidu.com & designPULI.com

The Startup

Medium's largest active publication, followed by +753K people. Follow to join our community.

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