Elicitation and Collaboration: the main path for Business Analysis

This important and critical knowledge area is composed of 5 main tasks and can be a big challenge for Business Analysts.

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Elicitation of requirements with the stakeholder’s collaboration is the main responsibility of the Business Analyst, and from outside this may seem very simple, but in reality, this comprises one of the most important, complex and critical areas of knowledge to be unpacked by the in Business Analysis. The reason is that this may involve the most different variables and brings a direct impact on the success of the project.

According to the BABOK® Guide version 3: “Elicitation and collaboration describes the tasks that Business Analysts perform to prepare for and conduct elicitation activities and confirms the results obtained. It also describes the communication with stakeholders once the business analysis information is assembled and the ongoing collaboration with them throughout the business analysis activities.” The BABOK® Guide defines five main tasks to be done in the Elicitation and Collaboration knowledge area, they are:

  • Prepare for Elicitation: involves understand the scope of elicitation, select elicitation techniques, set up logistics for each elicitation activity, identify supporting material to conduct elicitation activity and prepare stakeholders to elicitation work.
  • Conduct Elicitation: involves guiding the elicitation activities and capture elicitation outcomes.
  • Confirm Elicitation Results: involves compare elicitation results against source information and compare elicitation results against other elicitation results.
  • Communicate Business Analysis Information: involves determine the objectives and format of communication and communicate Business Analysis package.
  • Manage Stakeholder Collaboration: involves gain agreement on commitments, monitor stakeholder engagement and collaboration.

Therefore, knowing how to handle the main activities of this area of ​​knowledge is vital to gain an understanding of the needs and clearly define the requirements that add the most value to the whole business organization.

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