Generation Wars: A Battle Strategy for a More Inclusive Workplace

Mai-Ling Garcia
Nov 19, 2019 · 4 min read

Written for fellow bureaucrats, but widely applicable for office dwellers everywhere.

The New York Times recently proclaimed the end of ‘friendly’ generational relations. The outlet may have missed the last decade of articles on Millenials, including Time’sThe Me Me Me Generation.” More recently, a slew of articles details the myriad of ways millennials are screwed and how they’re even on track to die faster.

Those born between 1982 and 2004 are purportedly short-lived narcissists and industry killers. This caused the resulting resentment to surface in social media and the workplace. With #Okboomer proliferating the internet, it seems as if a generation war was waged with a hashtag.

What’s most important, though, is that this divide is a huge elephant in an industry that expects large numbers of its workforce to retire within the next five years.

Government often discusses these problems in shades of replacing its existing workforce. But, it hardly talks about how these rifts and other isms impact government work today.

Workforce retention and replacement strategies generally focus on representation. Instead, governments should discuss steps toward inclusion. The experience of employees as they navigate work can speed up or stagnate productivity and innovation.

For me, I couldn’t be working at a more paradoxical intersection: technology and government. However, digital transformation is all about people and not about technology. On the one hand, the tech industry is bubbling with youthful, Millenial zeal. On the other, I work in government — an entire industry stigmatized for its lethargic movement and antiquated processes.

As a millennial who graduated high school as the last of my cohort were being born, I’m often labeled ‘too old’ to enact the rapid advances of the tech industry. Yet, I’m also a ‘youngster’ or a ‘baby’ by my government colleagues. As such, the rift and its impacts are pretty clear to me daily. Add the complexities of race and gender, and these experiences can become even more compounded and pronounced. While age is a headlining topic, it is just one of many ways bias can undermine the ability for someone to be their most authentic selves at work.

‘Isms’ manifest in several ways. Often ‘office culture’ can disproportionately impact bureaucrats young and old, Black and Brown. There are several signs that isms are impeding productivity in your government organization. But, you can help fix these problems in the following ways:

First, take note if you are finding yourself in repeated meetings about the same topic.

The BBC just reported that while meetings can be a kind of therapy, they also can become a form of power struggle. However, if it takes you more sessions to gain the approval to move forward, it may be a sign that a power struggle may be at hand.

Why this is important: If you need ten meetings to make a decision, you aren’t doing the work.

Second, pay attention to the distribution of acknowledgment.

Governments often give medals for a long tenure, but hardly anything for completed tasks or projects. Moreover, when that acknowledgment is offered, it may be given without regularity or logic. I recently attended a meeting where a young, white man was given applause at a meeting for cleaning up a single contact list. Conversely, at the same meeting, another colleague had just completed a six-month project. She received a brief thank you during the meeting. Both the project scope and the acknowledgment received were wildly different. If we want more inclusive workplaces, we need to recognize when people do well, regularly.

Why this is important: Often, success, particularly in technology, requires more visibility. This is particularly true for women.

Third, the most toxic behavior in a working environment is blame. Blame is the enemy of productivity.

Why is this important: Blame detracts from identifying the critical factors for project failure. Also, it’s demoralizing, causes disengagement, and can totally derail projects.

Ultimately, public servants experience bias in the workplace like people in other industries. However, the outcomes of our government work often have broader social impacts. Thus, our attention to workplace behavior, whether it’s about generational differences or other social woes, require our best thinking and our best behavior.

Have any other experiences or tips? Let us know in the comments.

Tags: diversity, Featured Contributor, Generations, millennials

Originally published at on November 19, 2019.

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Mai-Ling Garcia

Written by

Head of Digital Strategy & Engagement | Work @Sfgov | Live in @Oakland | Crave witty conversation, ice cream, and better government.

The Startup

Get smarter at building your thing. Follow to join The Startup’s +8 million monthly readers & +794K followers.

Mai-Ling Garcia

Written by

Head of Digital Strategy & Engagement | Work @Sfgov | Live in @Oakland | Crave witty conversation, ice cream, and better government.

The Startup

Get smarter at building your thing. Follow to join The Startup’s +8 million monthly readers & +794K followers.

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