How Are Chatbots Disrupting the HR Space
Chatbots Can Make Human Resource More Human — Find out how…
The HR space might seem like an unfitting candidate for implementing chatbots; after all, it is ‘Human’ Resource. But it might come as a surprise that HR chatbots can go on to make the current scenario in Human Resource more human. In this article, I have explained how chatbots will help streamline your HR department.
Your HR team is bombarded with emails and phone calls from your employees asking repetitive internal questions. Not only addressing frequently asked internal queries, but manually carrying out processes like assessing employee performance and going through appraisals is time-consuming and exhaustive for the HR team.
With the dawn of conversational AI, chatbots are now being increasingly used to streamline organizational processes by automating operational and repetitive tasks. Over the span of the last two years, chatbots in HR have helped professionals utilize their time on strategic and pressing work while spending less time on repetitive and operational issues.
Recruiting, training new hires, enrolling in benefits, addressing general workplace-related queries are some of the use-cases that chatbots in HR can assist the employees in.
Chatbots are disrupting HR in the following ways:
1. Company-related FAQs
Employees usually spend a lot of time looking for basic company-related information. With HR chatbots, employees can quickly get the answers they are looking for, without having to scour various documents or web pages. Besides saving time, this also increases the productivity of employees.
Answering FAQs about the job opening and its application process, scheduling interviews, etc. are some operational tasks that eat up a lot of time of the HR team. Early stages of the application process can be easily automated using HR chatbots.
If your company receives hoards of job applications, an intelligent chatbot can also be trained to screen applications and rank candidates on metrics such as qualifications and experience.
Chatbots in HR truly make the on-boarding process a breeze for the new hires as well as for the HR team.
HR chatbots can take care of routine on-boarding processes like:
- Educating new hires about company policies and compliance
- Providing clarifications on job functions and performance expectations
- Company dress code
With an HR bot in place, only interpersonal activities like helping new hires build interdepartmental relationships need to be addressed by the HR team.
4. Employee Training
Chatbots ensure more employee interaction during training sessions than sitting through a standard training video or watching a powerpoint presentation. Also, with HR bots, employees can train themselves at their own pace, adhering to the stipulated time.
Chatbots in HR also collect employee feedback engaging sentimental analysis which helps in gauging the mood of the employees.
5. Annual Reviews/Assessments
An important part of talent management is conducting annual assessments. Many HR managers are of the opinion that conventional review process is outdated and ineffective. HR chatbots can easily facilitate the deliverance of performance insights and feedback, thus helping HR teams save time and engage easily with the employees.
6. Internal Communication and Feedback
Lack of effective communication in the organization leads to employee frustration and churn. With chatbots effectively placed, employees can easily access impartial support, receive information and provide honest feedback.
7. Employee Scheduling
One of the most time-consuming tasks for the HR department is manually processing employee scheduling requests and filling shifts during unplanned absences. Employees also need to log in to separate systems or drop chains of emails to the HR team and the managers in order to request leave. All this leads to extensive navigation between siloed systems and unnecessary time-consumption.
With chatbots, employees can easily raise leave requests by simple text communication with the bot. Chatbots can also be integrated with back-end HR systems and scheduling software, linking the two and eliminating the need to carry out routine administrative tasks manually.
With the mentioned use-cases being automated by HR chatbots, here’s how chatbots will benefit the HR team and the organization:
Automating HR processes increases the HR team’s productivity and also makes the work hassle-free. Chatbots in Human Resources provide a helping hand to better manage their tasks and improve productivity.
The bot can ask employees a series of short, simple questions over a period of days or weeks. This essentially replaces the old traditional norm of feedback forms while giving the HR department actionable insight so as to make important decisions pertaining to processes or regulations.
Chatbot can be placed on multiple channels like your internal communication application, company website, or the intranet your company uses. This eliminates the need for employees to familiarize themselves with a new application or a new system.
Your employees don’t have to spend their time trying to get in touch with their reporting manager or someone from the HR department. If they have a question, they can directly talk to the bot using text/speech through their mobile devices whenever they need an answer.
Chatbots make the Human Resource department more approachable and hence contribute to satisfied employees. With less time being spent on operational tasks, HR employees can devote time to more valuable activities like employee development and appreciation. With employee retention becoming difficult in the current times, implementing chatbots go a long way in contributing to employee satisfaction and retaining employees.
WotNot is a chatbot development platform that allows you to focus on what matters. With WotNot’s exceptional journey, you can experience the HR bot tailor-made for your company in just 3 easy steps. All you need to do is:
1. Enter Your Website : All you need to do is enter the name of your website where you want to deliver one-on-one conversational experience.
2. Select Template : Select from the range of 15 templates for which you need the chatbot (in this case the HR template).
3. Preview Chatbot : You heard that right! Before making a decision, you get to preview you bot for free.
WotNot makes implementing chatbot in your organization a breeze! Go ahead and sign up for the free trial here.