How to Avoid Miscommunication Conflicts in Meetings
The Why-How-What model of articulation
Recently, I had to step into a room of angry, fearful, or otherwise annoyed designers, developers, and stakeholders to try and calm things down.
The circumstances were quite unpleasant: the developers had said that they wanted to “Demo a prototype”, which immediately raised many red flags.
Why? Because we were still in the middle of the Discovery process.
We were still hashing out business requirements and processes, but our developers were not only building something but had it in a polished enough state to present.
Where was UX Design in this process? Where was the Product Owner or Manager in this process? It seemed like the development team was skipping over the entire design process and just building something.
So it was understandable that there were a lot of emotions going into that meeting. People were confused, annoyed, or even angry for the days leading up to the meeting.
Except for me. You see, I had made a fool out of myself by reacting emotionally in team settings before, so I was willing to listen to what they had to say.
And somehow, I was able to mediate the meeting using a communication model that I…
