How to Deal with Negative App Reviews and Feedback

Rajput Mehul
May 3, 2018 · 7 min read
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1. Acknowledging That There is a Problem

2. Approach With an Apologetic Mindset

3. Never Get Offended or Take it Personally

4. Don’t Indulge in Unnecessary Arguments or Trolls

5. Never Go with a Defensive Approach

6. Always Solve Problems on a Personal Note

7. Taking the Support from the Positive Reviews

8. Prompt Response, Quick Fix and Notifying it

9. Listen Carefully and Patiently

10. Working Out on Suggestions by Customers

11. Launching a Cost Per Engagement (CPE) Campaign

12. Providing the Useful Troubleshooting Tips into Description

13. Extracting the Positives from the Negatives

14. Setting the Records Straight

Conclusion



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Rajput Mehul

Written by

CEO & Co-Founder @mindinventory, a top web development & mobile app development company.

The Startup

Medium's largest active publication, followed by +686K people. Follow to join our community.

Rajput Mehul

Written by

CEO & Co-Founder @mindinventory, a top web development & mobile app development company.

The Startup

Medium's largest active publication, followed by +686K people. Follow to join our community.

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