How to Get More Positive Feedback From Customers in Retail

Employees vs. customers, who knows more?

Brandon Bell
Jan 21 · 6 min read

Don’t Cut Them Off While They’re Talking

Even if you know that a customer is wrong when stating an issue they have with the store, don’t cut them off. As hard as it is not too, what you’re doing here is dangerous. You’re setting up yourself for even more trouble between you and that customer.

Remain Positive Around Them

I’m not saying that you have to be a positive person all day on your shift but should be when around customers. No customer likes to deal with a negative Nancy, it makes them think as the whole company to be negative. This can even lead to them complaining to the manager about your behavior which could potentially leave you without a job.

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Photo by Clay Banks on Unsplash

Get a Manager If Needed

Don’t try to overcomplicate things, don’t make the situation harder than it needs to be. If a customer is really giving you issues to the point where you feel like you can’t do anything else to help them then seek a manager. Let them know how a customer has been acting towards you and let them take care of the rest.

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Brandon Bell

Written by

A young adult who’s writing is geared towards self-improvement and self care. “We write to taste life twice, in the moment and in retrospect.”

The Startup

Medium's largest active publication, followed by +771K people. Follow to join our community.

Brandon Bell

Written by

A young adult who’s writing is geared towards self-improvement and self care. “We write to taste life twice, in the moment and in retrospect.”

The Startup

Medium's largest active publication, followed by +771K people. Follow to join our community.

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