How to outsource customer service

The 6 steps you must follow to do it right

Diego Pineda
Aug 23, 2019 · 4 min read
Photo by Alex Kotliarskyi on Unsplash

Should you outsource your customer service? If an outside company can do the work more efficiently or if you don’t have the budget or the staff to do it in-house, then maybe the answer is yes.

Those are not the only reasons to outsource customer service, of course. Your business may have seasonal cycles when…